GEA Westfalia Separator

Industry: Manufacturing/Technology
Region: EMEA
Company Size: Small
Solution: Mobile Digital Pen to access CRM

“Since implementing the BlackBerry solution, the billing cycle has been reduced from an average of one week to almost instantaneously.”

Josep Vila Head of After Sales, GEA Westfalia Separator, Ibérica S.A.

Full Story

Challenge

With engineers spread out over two countries and additional freelancers, the completion and sending of hard copy paperwork led to a long billing cycle
The paperwork was significantly dependent on human input which led to inaccuracy. The company therefore needed a solution that would enable engineers to automatically input data with improved accuracy
They also needed for customers to be able to sign on paper to confirm the work was complete
Above all, the solution needed to be easy-to-use

The solution made it quick and easy to get the necessary signatures
The billing cycle time was reduced from an average of one week to being processed almost instantaneously
The enhanced reports enable the engineers to review the status of any job or work order immediately and to decide on the subsequent action
GEA Westfalia estimates that recurrent business has increased by 5%
Being able to demonstrate technical innovation to customers
GEA Westfalia has seen a significant return on investment in under a year