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Online support

There are many direct support resources for BlackBerry® smartphone users, including the BlackBerry® Support Community Forums, product documentation and troubleshooting information.

• Find online support resources

Expert support

Consumers
For general inquiries about BlackBerry products and services, billing, and coverage, contact your wireless service provider by phone or by visiting their website.

Corporate administrators
Choose the support option that best suits your needs.

• Log in to the BlackBerry® Expert Support Center for help resources
• Subscribe to BlackBerry® Technical Support Services for access to BlackBerry technical experts

Wireless service providers
Find partner-specific support resources at the BlackBerry Partner Support Center. If you don’t have access yet, please contact your account manager.

• Log in to the BlackBerry® Partner Support Center
• Learn about partnership opportunities
• Contact Research In Motion about becoming a carrier

Developers
Get developer tools, resources and information for the BlackBerry Application Platform. Registration is free.

• Visit the BlackBerry® Developer Zone

Incident-based support
Anyone can call direct to receive BlackBerry® Incident Based Support, a pay-for-support program.

• Find per-incident rates