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The Challenge
Municipal Enforcement Officers in the City of Vaughan required a way of consolidating all their communication technology into one device that could do it all. They also needed a way to look up records from the city database while on the go.
The Solution
The City of Vaughan used the BlackBerry® smartphone to create two field-ready applications: the Mobile People Application, which accesses the city database of licensed individuals, and the CTS Mobile Viewer, which provides mapping and location information.
City of Vaughan’s Benefits
- Reduced phone calls and increased productivity in the field
- Faster updating and processing of licensing information
- Cost savings in building applications using in-house expertise
- Access to a snapshot of where problems exist
- Preparation of the city for the ongoing needs of a growing population
| Industry | Government |
|---|---|
| Region | North America |
| Company Size | Large Enterprise – 2,500 employees |
| Type of Solution | Field Service CRM/Dispatch Operations |
| BlackBerry Alliance Member Solution | Freeance™ Mobile by TDC Group Inc. |
| More Information |