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The Challenge
Dobbin Neo Ltd./Neo Valves Ltd. had partnered with Tenet Computer Group Inc. to build a web portal for customers and sales staff to review orders, check prices, track inventory and view shipping information. However, sales staff were mobile and didn’t always have access to computers, so often had to call the customer service line to obtain information.
The Solution
Dobbin Leo Ltd. worked with Tenent to develop a BlackBerry® smartphone application called DobbinLink that is designed so staff can review business data on the go. The application works in conjunction with the company’s BlackBerry® Enterprise Server deployment, allowing employees to access corporate information in a highly secure and central way.
Dobbin Sales Ltd./Neo Valves Ltd.’s Benefits
- Helps streamline the ordering process
- Improves productivity for mobile sales representatives
- Improved customer service
- Helps develop a reputation as a technologically advanced company
| Industry | Distribution |
|---|---|
| Region | North America |
| Company Size | Small Business – 40 Employees |
| Type of Solution | BlackBerry Enterprise Server |
| BlackBerry Alliance Member Solution | DobbinLink by Tenet Computer Group Inc. |
| More Information |