Duncan & Craig LLP

Business Challenge

Lawyers at Duncan & Craig LLP were using BlackBerry® smartphones for daily communications, but they needed a mobile solution to track the time spent on the phone or sending emails to clients. The company wanted to simplify its current processes while ensuring they were accurately capturing billable client work.

As the firm’s lawyers began to do more work on the road, they knew they needed a flexible mobile solution that could grow with the company.

Solution

Duncan & Craig LLP deployed the A4P-Professional™ hosted application from AIRTIME-Manager on 45 BlackBerry smartphones. Once a call is completed or email is sent, the application prompts the lawyer to enter a file number to complete an event for billing. The application enables the professionals to better manage their airtime by tracking calls and emails.

Results

• Better ability to recover costs
• More accurate time-tracking
• Increased productivity
• Builds on current investment in BlackBerry solution