Pitney Bowes

The Challenge

Pitney Bowes Canada’s field service technicians needed an improved system for managing service calls. Its sales force also required a convenient way to manage sales account details and updates when on the road.

The Solution

The company rolled out Salesforce Mobile for BlackBerry® smartphones from Salesforce.com to provide virtually immediate access to sales and customer information. To address its field service challenges, Pitney Bowes designed a custom application that enabled workers to easily enter service call information while they’re at a customer’s site, as opposed to writing it down and entering it into the system later.

Pitney Bowes Canada’s Benefits

• Increase in field service technician productivity
• Reduced costs in the supply chain
• Better visibility into customer relationships
• Improved customer service and retention