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The Challenge
Sykes Assistance Services Corporation ("Sykes") operates roadside contact centers in London, Ontario, and Moncton, New Brunswick, but the company services motor vehicles across Canada. Sykes recognized an opportunity to take advantage of mobile GPS to address issues around pinpointing the location of a customer during roadside assistance requests. Sykes was also looking to provide alternative avenues for drivers to reach roadside support without tying up phone lines.
The Solution
The Sykes team decided to use the Velocity Mobile Platform from Kryos Systems Ltd. Velocity is designed to allow developers to build their own BlackBerry® smartphone applications quickly and without extensive technical knowledge.
The Kryos team worked together with Sykes to develop the Sykes Auto Assistance App for its clients in the auto-manufacturing industry. Drivers can now submit assistance requests from their BlackBerry smartphones that allow attending agents to pinpoint clients’ exact positions.
Sykes’ Benefits
- Improved cost savings through reduced agent handling times
- Eliminates guesswork in pinpointing a customer’s location
- Provides a more secure solution for dispatch
- Delivers a higher level of customer service
| Industry | Distribution & Transportation |
|---|---|
| Region | Americas |
| Company Size | Large Enterprise – 1,200 employees |
| Application | Velocity Mobile Platform by Kryos Systems Ltd. – Custom Application |
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