Tax Belén Case Study

Business Challenge

• Tax Belén needed to automate its taxi dispatch service, reduce the workload and streamline communications for dispatchers who assign taxi service.
• Dispatchers used two-way radios to communicate with drivers. Locating the nearest driver was time consuming and meant that dispatchers sometimes assigned drivers who were further away.

Solution

Tax Belén replaced its two-way radio system with BlackBerry® smartphones. It implemented the Automated Taxi Dispatch System application by WideTech, which uses the GPS capability on the BlackBerry smartphones.

Results

• Reduced workload on dispatchers
• Ability to quickly locate taxi drivers
• Improved customer service
• Increased driver productivity
• Reduced wait times for customers
• Lower operating and maintenance costs