Vivint, Inc.

The Challenge

Vivint, Inc.’s (“Vivint”) customer base grew rapidly between 2008 and 2010, and the company wanted to streamline its processes in order to effectively service customers and manage growth. In particular, they wanted to replace the labor intensive, manual process for scheduling field technicians.

The Solution

Vivint’s 700 full-time service technicians use BlackBerry® smartphones integrated with ClickSoftware technology. The solution replaced Vivint’s manual process with an almost automatic, rapid dispatch solution. When a customer calls to set up an appointment, ClickSoftware can identify the best technician for the job based on their area of expertise, availability and location.

Vivint Inc.’s Benefits

• Realized return on investment within six months of deployment
• Increased productivity in the field
• Reduced calls to scheduling department by approximately 60%
• Increased fuel efficiency and cost savings