BlackBerry support

Click on the links below to get how-to, troubleshooting and demo content for everything BlackBerry.
Background image
Background image

Business Services by BlackBerry

As you get ready for BES12, we can help with Professional Services that can get you up and running quickly – from simply reviewing your plan to migrating users on BlackBerry, iOS, Android, and Windows Phone.


BlackBerry ID (BBID)

Learn more about BlackBerry® ID (BBID), create or reset a BBID.

my Account

Access myAccount and manage your enterprise software without the need to pick up the phone. In our easy to use, mobile-browser friendly portal you can manage key features of myAccount including:

  • Enhanced account management, such as named caller delegation and license & subscription fulfillment
  • BlackBerry network & enterprise activation status details
  • Enterprise support resources, such as training and documentation
  • Enhanced support incident management, such as opening, modifying and attaching data files
  • Localized in seven languages

Sign in at to access these features and more!

online support

on device support

To get help using your BlackBerry 10 or PRIV smartphone, simply click the Help icon on your home screen.

blackberry community

Use the Community app to stay up-to-date with news and help information.