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BBM Support

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BlackBerry ID

A BlackBerry ID is required to get started with and to use BBM. Sign up for, learn about or reset your BBID password by choosing one of these options.

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Getting Started with BBM

New to BBM?

Learn the basics such as adding a contact, starting a chat and changing your display picture by reading the BBM User Guide.

Location Sharing with
Glympse

Running late? Lost? Now you can let a BBM contact see your location, live for a limited time chosen by you.

Switching from one device to another

Your BlackBerry ID stores your BBM contacts

Learn how to switch devices using your BBID

BBM Voice

Read how to start a BBM Video or BBM Voice Chat with one of yoru BBM Contacts.

Got a question about BBM? Answers to common questions.

*Not all BBM features are available on all platforms

BBM Platform Support

User Guides

View the BBM for BlackBerry 10 user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

Knowledge Base

Search the Knowledge Base for articles on BBM.

User Guides

View the BBM for BlackBerry OS user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

Knowledge Base

Search the Knowledge Base for articles on BBM.

User Guides

View the BBM for iOS user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

Knowledge Base

Search the Knowledge Base for articles on BBM.

User Guides

View the BBM for Android user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

Knowledge Base

Search the Knowledge Base for articles on BBM.

User Guides

View the BBM for Windows user guide and get information on getting started, backing up and restoring you BBM contacts, saving chat history and much more.

Updates & help from the community

Get answers to your questions and see what the community is saying.

Knowledge Base

Search the Knowledge Base for articles on BBM.

Download it for free on iPhone®, Android®, Windows Phone® and BlackBerry®.

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BBM Channels

BBM Channels let you post messages, share pictures, spark discussions, and chat directly with your subscribers. It’s a two-way street, not a one-way broadcast.




BBM Stickers

Find out how to bring some fun to your BBM chats.

BBM News

Get the latest BBM news from the Inside BlackBerry Blog.

BBM Protected

Learn how BBM Protected can benefit your organization and get support resources.

Online Support

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On device support

To get get help using your BlackBerry 10 smartphone, simply tap he help icon on your homescreen.

Support Resources

BlackBerry Docs
Knowledge base
BlackBerry 101
Youtube
blackberry training
Help blog

BlackBerry Community

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Stay up to date with news and help information via the Community App.

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