There are five possible states for various configurations of BlackBerry® Enterprise Server and third-party software components.
Each of these states has a corresponding scope of service, as provided by Research In Motion (RIM).
||Scope of Support Service
|Recommended||The best case scenario environment RIM recommends to all customers for the particular platform.||All issues are addressed as “normal” by BlackBerry® Technical Support Services and RIM Development.|
|Pending||New version of third-party components is currently being assessed by RIM.||BlackBerry Technical Support Services will continue to support a customer with a configuration in this state. Service may be provided on a ‘reasonable efforts’ basis.|
|Supported / Limited Support||The configuration has been assessed and is supported, but may not be in synch with a BlackBerry Enterprise Server release or service pack.||BlackBerry Technical Support Services continues to support BlackBerry software; however, there may be environments in which support is provided on a ‘reasonable efforts’ basis.|
|Not Recommended||Compatibility issues have been found and RIM does not recommend the installation of the configuration.||RIM reserves the right to not support BlackBerry Enterprise Server issues related to the components that are not recommended.|
|Sunset||A once recommended or supported configuration is no longer supported.||RIM may provide recommendations on migration to new versions of BlackBerry Enterprise Server software. The legacy configuration will not be supported by RIM.|
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