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Load BlackBerry Device Software

Once you have BlackBerry Desktop Software installed, follow these steps to load software on your BlackBerry smartphone:

1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Software.
2. A dialog box that says "BlackBerry Desktop Software cannot communicate with the connected device." will appear. Click Update.

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3. Click Get update or View other versions.

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4. Select the recommended upgrade version and click Install.

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5. Select whether you want to be notified by email when updated versions of your BlackBerry Device Software are available (Back up device data checked by default). Click Install update.

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6. Keep the BlackBerry smartphone connected until the process is complete. Please note this may take up to 30 minutes to finish.

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7. When the process has completed, the message "Your software update is complete" will appear. Click Close to return to BlackBerry Desktop Software.

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