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Send As Issue - FAQ

General Information

SetSendAsPermission Tool

General Information

  1. What error message does the BlackBerry® device display?
    The BlackBerry device displays a red X beside the message that fails to send. After opening the unsent message, the message header displays one of the following errors:
  • Unlisted message error
  • Desktop email program unable to submit message.
  1. Why do I need to assign the Send As permission?
    Previously, if a BlackBerry device user account had been granted Full Mailbox Access for a mailbox, then the account also received the ability to send messages as the mailbox owner. Microsoft modified this ability so that an account may be granted Full Mailbox Access without being granted the Send As permission.
  1. How can I determine if the Send As permission needs to be assigned to BlackBerry device users?
    The Send As permission needs to be applied if the Microsoft® Exchange environment uses one of the following store.exe versions:
  • Microsoft Exchange Server 2003 Service Pack 1 using store build 7233.51 or later
  • Microsoft Exchange Server 2003 Service Pack 2 using store build 7650.23 or later
  • Microsoft Exchange Server 2000 Service Pack 3 using store build 6619.4 or later
  1. Do I need to stop the BlackBerry Router for 20 minutes?
    If you restart the Microsoft Exchange Information Store, stop the BlackBerry Router for 20 minutes, then restart the BlackBerry Router to complete the changes. This allows the Exchange Servers to clear the cached permissions for the BlackBerry Enterprise Server administration account.

    Note: Microsoft recommends changing the default time of two hours (120 minutes) for clearing the cached permissions to 20 minutes. The default time is controlled by a registry key; therefore, the amount of time needed for clearing the permissions cache depends on the value that has been set for that registry key. The cache will also be cleared if the Microsoft Exchange Information Store is restarted. For more information, search for article 327378 in the Microsoft Support Knowledge Base or search for the Mailbox Cache Age Limit registry entry in the Microsoft TechNet web site.
  1. I do not have a BlackBerry Router. How can I clear the cached permissions for the BlackBerry Enterprise Server administration account?
    The BlackBerry Router is a feature of BlackBerry Enterprise Server software version 4.0 and later. For earlier versions of the BlackBerry Enterprise Server, if you restart the Microsoft Exchange Information Store, stop the BlackBerry Server <server_name> Service for 20 minutes, then restart the BlackBerry Server <server_name> to complete the changes. This allows the Exchange Servers to clear the cached permissions for the BlackBerry Enterprise Server administration account.

    Important: Restarting the BlackBerry Server <server_name> Service will delay message delivery to BlackBerry devices. For more information, see KB04789.
  1. What Active Directory groups are considered Protected Groups?
    The following Active Directory groups are considered Protected Groups:
  • Administrators
  • Account Operators
  • Backup Operators
  • Cert Publishers
  • Domain Admins
  • Enterprise Admins
  • Print Operators
  • Schema Admins
  • Server Operators

Note: The Administrator and Krbtgt Active Directory user accounts are also considered protected.

  1. What if my BlackBerry device user must remain in a Protected Group?
    It is possible to modify Active Directory permissions to allow BlackBerry device users who are members of protected groups to send messages from their BlackBerry devices without creating secondary email accounts. Microsoft Support Knowledge Base article 817433 outlines a procedure for modifying the permissions associated with the AdminSDHolder Active Directory object that were modified by the recent Microsoft Exchange update. However, this procedure is not recommended by Microsoft or by Research In Motion (RIM).
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SetSendAsPermission Tool

  1. How do I find the service account name, BlackBerry Configuration Database name, and network address required to run the SetSendAsPermission tool?
    To find the information required to run the SetSendAsPermission tool, complete the steps below for the appropriate piece of information:

Service account name

  1. Click Start > Run, type services.msc and press ENTER.
  2. Right-click BlackBerry Dispatcher, then click Properties.
  3. On the Log On tab, the name displayed under This account is the service account name.

BlackBerry Configuration Database name and network address

  1. Click Start > Programs > BlackBerry Enterprise Server.
  2. Open the BlackBerry Server Configuration utility.
  3. On the Database Connectivity tab, the entry beside SQL Server is the network address and the name displayed beside Database will be the BlackBerry Configuration Database name.
  1. How can I resolve an error stating that the Microsoft SQL Server™ does not exist or that access is denied when running the SetSendAsPermission tool?
    Complete the appropriate resolution for the cause of this problem.
Cause Resolution
The database name, network address or dbauth information is incorrect. Verify the BlackBerry Configuration Database information using the BlackBerry Server Configuration utility.
The Named Pipes and TCP/IP network protocols are disabled for the SQL/MSDE Service. 1.  On the Microsoft Data Engine (MSDE) or SQL
     Server, click Start > Run, type svrnetcn and press
     ENTER
2.  Select Named Pipes and TCP/IP, then click
     Enable.
3.  Click OK.
4.  Restart the MSDE or SQL Server.
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