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BBM support

BBM allows you to communicate the way you want to. Find a variety of resources to help you make the most of BBM.

Set up and the basics


After you have downloaded BBM, you can complete your installation by following the instructions in the app's setup wizard. Once your initial set up is complete, including creating your BBID, use these resources to help you learn more about how to use BBM.

Icons defined

BBM uses distinct icons to let you know the status of sent and received messages. Check out the list of icons and what they mean below.

Adding and managing contacts

You can build your BBM network by finding friends using a phone number, email, BBM PIN and more. Use these resources to help you grow and manage your BBM contacts.

Personalizing BBM

Learn how to customize your BBM experience by setting your sounds, adding/changing your profile picture, and creating a personal status.

Need more help?

Support for BBID

username and password
gives you access to
BlackBerry websites, apps,
and services, and helps you transfer
information when you change devices.

Trending troubleshooting support

Learn how to fix any issues you might have with BBM for Android.  See the latest Knowledge Base articles for step by step help.

Learn more about BlackBerry

Check out all of the products and services BlackBerry has to offer including our new BlackBerry 10 smartphones - built to keep you moving!

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