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Manuals

View installation, upgrade and administration guides to help you manage your business software.

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Knowledge Base

Access a database of technical solutions for all BlackBerry products.
 

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Business software

Get support resources for BlackBerry® software for your business or enterprise. Choose a product below to get support or the latest downloads.

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BlackBerry Expert Support Center

The BlackBerry® Expert Support Center is designed to allow direct access to enterprise grade tools and resources. It gives you the ability to manage your BlackBerry® Technical Support agreement and support related inquiries easily and independently.

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Support programs

Technical

Receive technical support from BlackBerry support experts with BlackBerry® Technical Support Services, an annual support program.

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Professional

BlackBerry® Professional Services is a team of dedicated BlackBerry Enterprise Architect Advisors who conduct workshops to help you develop an effective mobile communications strategy.

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Training

BlackBerry® Training courses can help you do more with your BlackBerry smartphone or assist BlackBerry® Enterprise Server administrators in managing the advanced features of their software.

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Certification

Get certified through the BlackBerry® Certification Program and demonstrate your knowledge of BlackBerry products.

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Get paid support

Paid support is available on a case-by-case basis with the BlackBerry® Incident Based Support program.

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Select your OS

How to find out your smartphone's operating system

Select Options on the home screen (the wrench icon). Depending on your device operating system, select Device, then About Device Versions or select About.

On some BlackBerry models, you may need to select Settings before getting to Options.

The third line on the screen that comes up will start with a "v", followed by the software version. For example, "v.4.5.0.37" is OS version 4.5 and build 37.