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Troubleshooting

Troubleshooting the Enterprise Activation Process

The following is a list of the most common issues that can occur during the enterprise activation process.

Click on the issue you are experiencing below to be directed to an interactive walkthrough of the possible causes and resolutions.

There is no Enterprise Activation icon on the Home screen

An error message appears during the enterprise activation process: An error has occurred. Please contact your system administrator.

The enterprise activation process stops at "Activating" or "Retrying"

The enterprise activation process stops at "Waiting for services"

The enterprise activation process stops after synchronizing the Calendar database

The enterprise activation process does not synchronize organizer data

The following error message appears after the enterprise activation process completes: Not all databases synchronized successfully - Address Book

RELATED LINKS

Enterprise Activation Overview

Enterprise Activation Walkthrough

Frequently Asked Questions

BlackBerry Technical Solution Center