Support for
Good Solutions

Online Support

Visit the community-based portal designed to meet the needs of your role and relationship with BlackBerry. Each portal provides comprehensive access to resources, tools and experts for all Good solutions, such as documentation, downloads, server licenses, release and support notifications, support cases, the knowledge base, supported devices, forums, and much more.



Customer Care

Get help with non-technical questions, including trials, portal access, organizations, license compliance, entitlement questions, billing issues, reporting, name changes and asset transfer requests.

Call 1 866 723 4663 (US toll free) or 1 408 739 2040, and select option 3.

 

 

 

Technical Support

If you have a valid support contract with BlackBerry and are a named contact, you can contact BlackBerry technical support. Please have your support plan number ready before calling. If you are an end user, please contact your company IT help desk.

Call 1-866-723-4663 (US Toll Free) or 1-408-352-7100 and select option 2.

Additional regional numbers

Support Plans

If you have purchased a Good Secure EMM Suite, you can rely on the industry-leading Advantage Support that is included with all enterprise software subscriptions (both on-premise and cloud-based). With the enhanced services and improved response times in Premium Support and Optional Services, you can provide even greater user satisfaction, drive business continuity and achieve cost efficiencies. Learn more

Customers who have not purchased a Good Secure EMM Suite but are Good for Enterprise, Good EMM Suite and Good Secure App customers with valid support contracts are bound by these support and maintenance terms.

Other legacy support plans include those for App Central and those for Data Manager, TrustedShare and TrustedShare for Good.

Professional Services

BlackBerry offers planning, design, implementation and migration services for BlackBerry enterprise software, ensuring enterprise-specific security, productivity, scalability and continuity requirements are met.

BlackBerry Jumpstart and Quickstart offerings map tightly with the Good Secure EMM Suites, and serve deployments of varying sizes. Predefined add-on services are also available for specific components, such as Good Work, BES12 and WatchDox.

BlackBerry Professional Services can also work with you to deliver a targeted solution for your organization. Learn more

Lifecycle Dates

Understand important end of sale, support and life timelines for enterprise software solutions. 

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