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BlackBerry® Enterprise Service Licensing

In BlackBerry® Enterprise Service 10 version 10.1, a new way of managing Licenses (formerly known as CALs) was introduced. A service named the BlackBerry Licensing Service is now installed on the local host machine that runs the BlackBerry Administration Service. The BlackBerry Licensing Service is designed to communicate with the BlackBerry Licensing Infrastructure that is located within the BlackBerry Infrastructure. Communication passes through Port 443 to license.blackberry.com (68.171.242.252) which requires firewall access settings to be set to outbound initiated and bi-directional. BlackBerry Enterprise Service 10 supports the management of BlackBerry, iOS and Android devices, while BlackBerry Enterprise Service 12 adds support for managing Windows Phone devices.

The following topics below are covered in detail:

  • Using the myAccount website to manage BlackBerry Enterprise Service licensing
  • Licensing the BlackBerry Enterprise Service domain and devices
  • Migrating licenses from previous EMM solutions from BlackBerry
  • How BES10 stores and uses licenses
  • How BES12 stores and uses licenses
  • Activating BlackBerry Enterprise Service server licenses
  • Managing BlackBerry Enterprise Service Licenses
  • Initial grace period for BlackBerry Enterprise Service licenses
  • BlackBerry Enterprise Service Server License Types
  • BlackBerry Enterprise Service SIM License Types
  • BlackBerry Enterprise Service 12 Pricing and Licensing Options
  • Switching a SIM license and a server license
  • BlackBerry OS Licenses for BES 12
  • Frequently Asked Questions about BlackBerry Enterprise Service Licensing
  • BlackBerry Enterprise Service Licensing Troubleshooting and Resources

Using myAccount

myAccount is the website that you use to track the server licenses that you buy from BlackBerry (the BlackBerry Enterprise Store) or through a BlackBerry partner. After you register and create an account for the myAccount website, you can:

  1. View your organization’s licenses and history of purchases
  2. Obtain the activation IDs that you need to use the licenses
  3. Activate licenses using a host ID or file-based activation
  4. Check the licensing promotions that you are eligible for
  5. Manage users on the account

In previous releases, the BlackBerry Account Center website was used to obtain activation IDs and view license information for your domain. The new myAccount website replaces the BlackBerry Account Center. If you had a BlackBerry Account Center account, you can use that account to log in to myAccount.

Register and create an account

Before you can log in to myAccount, you must register and create your account. myAccount replaces the BlackBerry Account Center. If you already have a BlackBerry Account Center account, you can use those credentials to log in to myAccount. Follow the steps below if you purchase licenses from a BlackBerry partner (and if you do not already have an account). Your organization should create and maintain a single account (one email address) to manage all license purchases. If you buy licenses from BlackBerry using the BlackBerry Enterprise Store, you register and create an account during the purchase process:

  1. In a browser, visit the BlackBerry Enterprise Store.
  2. Click Register.
  3. Enter the requested information. Click Continue.
  4. Follow the instructions on the screen to verify your company information.
  5. Click Create Account.
  6. You receive a confirmation email at the email address you specified. In the confirmation email, click the activation link.
  7. Type and confirm a password. Click Activate.

Log in to myAccount

  1. In a browser, navigate to www.myblackberry.com.
  2. Click Sign in.
  3. In the Username field, type the email address you used to register your account.
  4. In the Password field, type the password you used when you activated your account.
  5. Click Sign In.

Licensing the BlackBerry Enterprise Service domain and devices

Licenses control how many BlackBerry, iOS, Android and Windows Phone devices can exist in a BlackBerry Enterprise Service domain at the same time. The license types that your organization uses determine the devices and features that you can manage using either BlackBerry Enterprise Service 10 or BlackBerry Enterprise Service 12. When you or a user activates a device, the device uses a license. A device uses only one type of license at a time. Depending on the licensing activation method that you choose, you can activate licenses in BlackBerry Management Studio or in myAccount (formerly known as the BlackBerry Account Center). A BlackBerry Enterprise Service domain supports both server licenses and SIM licenses.

Note: BlackBerry Mobile Voice System CAL keys can only be entered in the BlackBerry Device Service console only.

To use licenses, you must:

1. Decide which types of licenses your organization wants to use. See Managing licenses for different devices. Contact your service provider to verify that devices have the correct data plan to support the license types.
2. Buy server licenses from BlackBerry (the BlackBerry Enterprise Store) or a BlackBerry partner, or buy SIM licenses from your service provider.
3. From the BlackBerry Enterprise Store, register and create an account for the myAccount website. If you buy licenses directly from the BlackBerry Enterprise Store, you register and create an account during the purchase process.
4. Log in to myAccount to get the activation IDs for your licenses.
5. Activate your server licenses using one of the methods described in this guide. You do not need to activate SIM licenses.
6. Configure BES12 and create user accounts.
7. Activate devices.

The BlackBerry Enterprise Service management console is used to activate licenses, monitor license status and manage licensing settings. A BES12 domain can also support BlackBerry OS (version 5.0 to 7.1) devices, which use a separate licensing model. For more information, see Managing licenses for different devices.

Your organization's domain can have a combination of trial, subscription, and perpetual licenses. BES12 does not privilege the use of one license class above another. All license classes are added to a pool of licenses and used as necessary. If your domain has trial licenses with different trial periods, the management console displays the status of the trial licenses that expire first.

Here are the differences between the various CAL classes:

License Class

Applies To

Description

Trial

  • Server licenses

Trial licenses are licenses that you use to evaluate BES12. Trial licenses are valid for a set amount of time. When you activate trial licenses, you enable the features that are available for your trial.
When trial licenses expire, you can buy subscription licenses.

Subscription

  • Server licenses
  • BlackBerry OS licenses

Subscription licenses are valid for a subscription period (for example, an annual subscription).
When subscription licenses expire, you can buy more subscription licenses to replace them.

Perpetual

  • Server licenses
  • BlackBerry OS licenses

Perpetual licenses do not expire.
Perpetual licenses are available only through specific licensing offers and technical support programs. For more information about license migration programs and qualifying software, visit www.blackberry.com/migrationplanning

Migrating licenses from previous EMM solutions from BlackBerry

BES12 uses licenses that are new for the BES12 product. Note the following conditions about licenses for previous EMM solutions:

  • BES5 CAL keys are not valid in a BES12 domain. After you upgrade from BES5 to BES12, replace your existing BES5 CAL keys with BlackBerry OS licenses. For more information, see BlackBerry OS licenses for BES12.
  • Server licenses for BES10 are not compatible with BES12.

If you have valid licenses for earlier solutions (for example, BES5 or BES10), you may be able to claim licenses for BES12. The number and types of licenses that you can claim depend on current licensing offers and your level of technical support. To view the promotions that you are eligible for, log in to myAccount and check the Account Support > Software Assurance section.
For more information about license migration programs and qualifying software, visit www.blackberry.com/migrationplanning. For more information about support programs, visit BlackBerry Support options.

How BES10 stores and uses licenses

When you install the BlackBerry Enterprise Service 10 administration consoles, you install a BlackBerry Licensing Service instance. You can install more than one instance of the BlackBerry Licensing Service in a BlackBerry Enterprise Service 10 domain, but only one instance can be active. The first instance that you install is started by default and is the active instance. Additional instances that you install are disabled. When your organization obtains licenses, you receive one or more license activation IDs. When you activate licenses, you register the computer that hosts the active instance as the licensing server for the domain. The process registers the MAC address of the licensing server with the licensing infrastructure and links the license activation IDs to the licensing server. The BlackBerry Licensing Service on the licensing server stores the licenses for use.

If you want to make a different instance active instead of the first instance, you should switch to a new licensing server before you activate licenses. For more information, see Switch the active server. Note: If you remove the BlackBerry Enterprise Service 10 administration consoles from a computer, the BlackBerry Licensing Service will also be removed. Before you remove any components, you must verify that the computer is not registered as the licensing server for the domain or switch to a new licensing server.

How BES12 stores and uses licenses

When you install BES12, you install the BES12 Core component. The BES12 Core manages the use of server licenses in your organization’s domain. If the domain includes more than one BES12 instance, any instance of the BES12 Core can manage licensing data, and licensing data is load balanced as necessary across the available instances. When you activate server licenses, you register the SRP ID of the BES12 domain with the BlackBerry licensing infrastructure (this is the same SRP ID that you specified when you logged in to the management console for the first time). This is a change from BES10, which registered a MAC address with the licensing infrastructure.

The BES12 Core stores the activated licenses that devices can use. The BES12 Core does not manage BlackBerry OS licenses. These licenses are managed by the BES12 components that manage BlackBerry OS devices.

Activating server licenses

You must activate server licenses before you can use them to activate devices. You do not need to activate SIM licenses purchased from your service provider. Before you activate licenses, see Prerequisites: Activating server licenses.
You can use any of the following activation methods:

Method

Purpose

Console

License activation ID

Activate all available licenses associated with an activation ID in a single domain.

  • Management console

Host ID

Distribute the licenses associated with an activation ID across multiple domains.

  • Management console
  • myAccount

File-based activation

Activate licenses manually because BES12 cannot access the Internet.

  • Management console
  • myAccount

For detailed instructions to help you activate BlackBerry Enterprise Service licenses, please review the following resources:

BlackBerry Enterprise Service 10

  • Refer to the 'Activating licenses' section of the BlackBerry Enterprise Service 10 Licensing Guide.

BlackBerry Enterprise Service 12

  • Refer to the 'Activating server licenses' section of the BlackBerry Enterprise Service 12 Licensing Guide

 

Managing BlackBerry Enterprise Service 10 Licenses

For detailed instructions to help you manage BlackBerry Enterprise Service licenses, please review the following resources:

BlackBerry Enterprise Service 10

  • Refer to the 'managing licenses' section of the BlackBerry Enterprise Service 10 Licensing Guide.

BlackBerry Enterprise Service 12

  • Refer to the 'Managing licenses for BlackBerry 10, iOS, Android, and Windows Phone devices' section of the BlackBerry Enterprise Service 12 Licensing Guide

 

Initial grace period for licenses

After you install BES12, the Licensing summary page indicates that no licenses are available. You must obtain and activate server licenses, or obtain SIM licenses.
If you activate a device when no licenses are available, BES12 starts a grace period (the Licensing summary page indicates the duration of the grace period, for example, 15 days). During this grace period, you can activate devices. When the grace period is over, the domain is out of compliance because the number of activated devices is greater than the number of valid licenses (for example, 3 devices are activated but no licenses are available). Activated devices continue to work as expected, but you cannot activate new devices or reactivate existing devices.
To make the domain compliant, obtain and activate server licenses or obtain SIM licenses. The number of valid (non-expired) licenses must be greater than the number of activated devices.
For example, you install BES12, and before you activate the 100 Gold - BlackBerry server licenses you've purchased, you decide to activate a few BlackBerry 10 devices for testing. When you activate the first device, BES12 starts the 15-day grace period. During the grace period, you activate two more devices. The grace period ends. BES12 is out of compliance because 3 devices are activated but no licenses are available. You then activate 100 Gold - BlackBerry server licenses. BES12 assigns 3 of the licenses to the activated devices, and 97 licenses are now available for use.

For more information about license compliance and the conditions of the grace period, see the 'License compliance and Grace period conditions' section of the BlackBerry Enterprise Service 12 Licensing Guide.

BlackBerry Enterprise Service License Types

Server Licenses

Unless otherwise indicated, you can activate devices that have a service plan or a Wi-Fi connection. BlackBerry Enterprise Service 10.1 (and later) supports the following server license types:

Server License Type

Devices

Activation Types

Silver

  • BlackBerry 10


  • iOS, Android and Windows Phone
  • Work and personal - Corporate


  • MDM controls

Gold - BlackBerry

BlackBerry 10

  • Work and personal - Regulated
  • Work space only
  • Work and personal - Corporate

Gold - Secure Work Space

  • BlackBerry 10



  • iOS, Android and Windows Phone
  • Work and personal - full control
  • Work and personal - user privacy


  • MDM controls

SIM licenses

EMM SIM-Based Licensing is an alternative licensing model that allows you to buy licenses from your service provider instead of from BlackBerry. This option allows you to pay for licenses as part of your existing plan with your service provider. Contact your service provider for pricing and subscription information. Licenses you buy from your service provider are known as SIM licenses. SIM licenses work just like server licenses and support the same devices and activation types. To use SIM licenses, devices must have SIM cards that the service provider has provisioned accordingly.

SIM License Type

Devices

Activation Types

Silver

  • BlackBerry 10


  • iOS, Android and Windows Phone
  • Work and personal - Corporate


  • MDM controls

Gold

  • BlackBerry 10




  • iOS, Android and Windows Phone
  • Work and personal - Regulated
  • Work space only
  • Work and personal - Corporate


  • Work and personal - full control
  • Work and personal - user privacy
  • MDM controls

Note that a Gold SIM license can be used for a BlackBerry 10, iOS, Android, or Windows Phone device. If a Gold SIM license is used for a BlackBerry 10 device, it is listed as a Gold - BlackBerry SIM license on the Licensing summary page in the management console. If a Gold SIM license is used for an iOS, Android, or Windows Phone device, it is listed as a Gold - Secure Work Space SIM license on the Licensing summary page.
If a user's device is using a Gold SIM license, in the user's device details, the Licensing information section lists both Gold - BlackBerry and Gold - Secure Work Space. This section indicates whether the Gold SIM license is being used as a Gold - BlackBerry license or Gold - Secure Work Space license.

You do not need to activate SIM licenses to use them. When you activate a device, BES12 checks if an appropriate SIM license is available and if the device’s SIM card is provisioned for SIM licensing. If both conditions are satisfied, the device uses a SIM license. If not, the device uses a server license. For more information, see License requirements for activation types.
You can view the total count of SIM licenses in use on the Licensing summary screen in the management console.

BlackBerry Enterprise Service 12 Pricing and Licensing Options

GOLD

iOS and Android

BlackBerry® 10

  • Secure Connection
  • Secure Container with Privacy option
  • Secure Browser
  • Secure Document Editing
  • Secure Productivity Apps
  • Mobile App Mgmt. with wrapping
  • Mobile Device Mgmt.
  • Mobile Email Mgmt.
  • Mobile Compliance Mgmt.
  • Advanced Controls & Logging
  • Company Owned, Personal
    Enabled and Company Owned,
    Business Only Capabilities
  • Secure Connection
  • Secure Browser
  • Secure Document Editing
  • Secure Productivity Apps
  • Secure Container with BlackBerry® Balance™
  • Mobile App Mgmt.
  • Mobile Device Mgmt.
  • Mobile Email Mgmt.
  • Mobile Compliance Mgmt.

Gold with Advantage support included - $72/year1Upgrading BlackBerry Enterprise Service 10 Licenses

Gold with Premium support included* - $90/year

* Pricing is MSRP, USD. Premium Support requires a minimum order quantity of 2,500 devices to waive the annual program fee. Customers may mix and match Gold and Silver subscriptions, but not Advantage and Premium.

Silver

iOS, Android and Windows Phone

BlackBerry 10

  • Mobile App Mgmt.
  • Mobile Device Mgmt.
  • Mobile Email Mgmt.
  • Mobile Compliance Mgmt.
  • Secure Connection
  • Secure Browser
  • Secure Document Editing
  • Secure Productivity Apps
  • Secure Container with
    BlackBerry Balance
  • Mobile App Mgmt.
  • Mobile Device Mgmt.
  • Mobile Email Mgmt.
  • Mobile Compliance Mgmt.

Silver with Advantage support included - $23/year

Silver with Premium support included* - $40/year

* Pricing is MSRP, USD. Premium Support requires a minimum order quantity of 2,500 devices to waive the annual program fee. Customers may mix and match Gold and Silver subscriptions, but not Advantage and Premium.

Switching a SIM license and a server license

If you want to switch a device from using a SIM license to a server license, or a server license to a SIM license, the service provider must change the provisioning of the device's SIM card as necessary, and you must reactivate the device.

The following table describes how BES12 handles various license switch scenarios.

Scenario

Outcome

1) The user removes their SIM card and replaces it with a different SIM card for temporary use while the device is roaming.

The SIM license remains assigned to the device, even if the temporary SIM card is not provisioned for SIM licensing. If the user’s SIM card is inserted in another activated device, scenario 2 applies.

2) The user removes the SIM card from one device and inserts it in a second device. Both devices are already activated.

The SIM license is assigned to the second device and BES12 assigns the appropriate server license to the first device.

3) The user removes the SIM card from an activated device and inserts it in a device that is not activated on BES12.

The SIM license remains assigned to the activated device.

4) A device’s SIM license is no longer valid because you ended the subscription with the service provider.

BES12 checks for a valid SIM license that the device can use. If none are available, BES12 replaces the SIM license with an appropriate server license.

5) You turn off SIM licensing for the BES12 domain.

For each device that uses a SIM license, BES12 replaces the SIM license with an appropriate server license.

The behavior of a user’s activated device is not affected in any of these scenarios. If the device has an Internet connection available through a service provider or Wi-Fi network, any of these scenarios may apply. In any of these scenarios, BES12 must have available server licenses to replace SIM licenses. If not, usage may be exceeded for some license types. For more information, see the 'License compliance' section of the BlackBerry Enterprise Server 12 Licensing Guide.

BlackBerry OS licenses for BES12

To support BlackBerry OS (version 5.0 to 7.1) devices in a BES12 domain, you require BlackBerry OS licenses for BES12. After you upgrade from BES5 to BES12, replace your existing BES5 CAL keys with BlackBerry OS licenses. BES5 CAL keys are not valid in a BES12 domain.
To obtain BlackBerry OS licenses:

  • Purchase them from the BlackBerry Enterprise Store or from a BlackBerry partner.
  • If you have valid BES5 CAL keys, you may be able to claim BlackBerry OS licenses. The number and types of licenses that you can claim depend on current licensing offers and your level of technical support. To view the promotions that you are eligible for, log in to myAccount and check the Account Support > Software Assurance section. For more information about license migration programs and qualifying software, visit www.blackberry.com/migrationplanning.

When you obtain BlackBerry OS licenses, you receive a key that you must enter in the BlackBerry OS Settings in the management console to make the licenses available for use. If you have perpetual BES5 CAL keys, you must replace them with perpetual BlackBerry OS licenses. If you have subscription BES5 CAL keys, you must replace them with subscription BlackBerry OS licenses.Note: After you add BlackBerry OS license keys, delete any BES5 CAL keys. Do not delete BES5 CAL keys before you add BlackBerry OS licenses. If you do, the BES12 components that manage BlackBerry OS devices will stop responding.

When you enable a user to activate a BlackBerry OS device, a BlackBerry OS license is consumed for that user. Each user account can activate one BlackBerry OS device.
A user can have any combination of devices. For example, if a user has both a BlackBerry OS device and an iOS device, the user account uses a BlackBerry OS license for the BlackBerry OS device and an appropriate server license or SIM license for the iOS device, based on the activation type.

License requirements for activation types

The following table lists the required license for each activation type. BES12 checks for available licenses in the order listed. For example, if you activate a BlackBerry 10 device with the "Work and personal - Corporate" activation type, and the domain has Silver and Gold - BlackBerry server licenses available, the device uses a Silver license. If you want to check what type of license a device is using, see the user's device details in the management console.

Activation Type

Devices

Description

Required License

Work and personal - Corporate

BlackBerry 10

Devices have a personal space and a work space. Administrators have control of the work space only.

One of the following:

  1. Silver SIM license
  2. Gold SIM license
  3. Silver server license
  4. Gold - BlackBerry server license

Work and personal - Regulated

BlackBerry 10

Devices have a personal space and a work space. Administrators have control of both spaces.

One of the following:

  1. Gold SIM license
  2. Gold - BlackBerry server license

Work space only

BlackBerry 10

Devices have a personal space and a work space. Administrators have control of both spaces.

One of the following:

  1. Gold SIM license
  2. Gold - BlackBerry server license

MDM controls

iOS, Android, and Windows Phone

A separate work space is not installed on devices. Administrators have basic device management controls.

One of the following:

  1. Silver SIM license
  2. Gold SIM license
  3. Silver server license
  4. Gold - Secure Work Space server license

Work and personal - full control

iOS and Android

A separate work space is created on devices. Administrators have full control of devices.

One of the following:

  1. Gold SIM license
  2. Gold - Secure Work Space server license

Work and personal - user privacy

iOS and Android

A separate work space is created on devices. Administrators have control of the work space only.

One of the following: Gold SIM license Gold - Secure Work Space server license

Frequently Asked Questions

BlackBerry Enterprise Service Licensing Troubleshooting (Product Guides and KB Articles)

To read the following guides or additional related materials, visit www.blackberry.com/go/serverdocs.

BES 10 Resource

Description

Introducing BlackBerry Enterprise Service 10

Quick, visual introduction to BlackBerry Enterprise Service 10 at a high level

What's New in BlackBerry Enterprise Service 10 Quick Reference

Summary of new features, enhancements, and updates in BlackBerry Enterprise Service 10

BlackBerry Enterprise Service 10 Product Overview

  • Introduction to BlackBerry Enterprise Service 10 and its features
  • Finding your way through the documentation
  • Architecture

BlackBerry Enterprise Service 10 Release Notes

Descriptions of known issues and potential workarounds

BlackBerry Enterprise Service 10 Installation Guide

  • System requirements
  • Installation instructions

Capacity Calculator for BlackBerry Enterprise Service 10

Tool to estimate the hardware required to support a given workload for BlackBerry Enterprise Service 10 version 10.1

BlackBerry Enterprise Service 10 Compatibility Matrix

Software that is compatible with BlackBerry Enterprise Service 10 version 10.1

BlackBerry Enterprise Service 10 Upgrade Guide

  • System requirements
  • Upgrade instructions

BlackBerry Enterprise Service 10 Licensing Guide

  • Descriptions of different types of licenses
  • Instructions for activating licenses

BlackBerry Enterprise Service 10 Configuration Guide

Instructions for how to configure server components before you start administering users and their devices

BlackBerry Device Service Advanced Administration Guide

  • Advanced administration for BlackBerry 10 devices and BlackBerry PlayBook tablets
  • Instructions for creating user accounts, groups, roles, and administrator accounts
  • Instructions for activating devices
  • nstructions for creating and sending IT policies and profiles
  • Instructions for managing apps on devices

Universal Device Service Advanced Administration Guide

  • Advanced administration for iOS devices and Android devices
  • Instructions for creating user accounts, groups, and administrator accounts
  • Instructions for activating devices
  • Instructions for creating and sending IT policies and profiles
  • Instructions for managing apps on devices
  • Descriptions of IT policy rules for iOS devices and Android devices

BlackBerry Management Studio Basic Administration Guide

  • Basic administration for all supported device types, including BlackBerry 10 devices, BlackBerry PlayBook tablets, iOS devices, Android devices, and BlackBerry 7.1 and earlier devices
  • Instructions for creating and managing user accounts in multiple Services
  • Instructions for managing multiple devices for each user account

BlackBerry Device Service Policy and Profile Reference Guide

Descriptions of IT policy rules and profile settings for BlackBerry 10 devices and BlackBerry PlayBook tablets

BlackBerry Device Service Solution Security Technical Overview

  • Description of the security maintained by the BlackBerry Device Service, BlackBerry Infrastructure, and BlackBerry 10 devices and BlackBerry PlayBook tablets to protect data and connections
  • Description of the BlackBerry 10 OS
  • Description of the BlackBerry PlayBook OS
  • Description of how work data is protected on BlackBerry 10 devices and BlackBerry PlayBook tablets when you use the BlackBerry Device Service

BlackBerry Bridge App Security Technical Overview

  • Description of how work data is protected on devices when you use the BlackBerry Bridge app
  • Description of how work data is protected when it is in transit between a BlackBerry PlayBook tablet and a BlackBerry smartphone
  • Description of attacks that the BlackBerry Bridge pairing process is designed to prevent

BES 12 Resource

Description

Getting started with BlackBerry Enterprise Service 12

Quick, five step introduction to activate devices on BlackBerry Enterprise Service 12

BES12 Preinstallation Checklist

  • A document to help verify that the necessary requirements are met before installing BES12.
  • For more information about planning your installation, hardware requirements, installation instructions and
    additional tasks after installing BES12, visit docs.blackberry.com/BES12 to read the BlackBerry Enterprise Service 12 Compatibility Matrix, BlackBerry Enterprise Service 12 Installation Guide and BlackBerry Enterprise Service 12 Planning Guide

Architecture and Data Flows Reference Guide

An overiew of the BES12 components and data flows that show activating devices, receiving configuration updates and sending/receiving data

BES12 Compatibility Matrix

A reference that provides compatibility information for BES12 host servers and for runtimes, server applications and environments that BES12 interoperates with.

BlackBerry Enterprise Service 12 Release Notes

Descriptions of known issues and potential workarounds

BlackBerry Enterprise Service 12 Installation Guide

Descriptions of different types of licenses Instructions for activating and managing licenses

BlackBerry Enterprise Service 12 Configuration Guide

Instructions for how to configure server components before you start administering users and their devices

BlackBerry Enterprise Service 12 Planning Guide

This guide contains information about what you should consider before buying, designing, and installing BES12, such as
hardware and software requirements, and how to assess, design, and maintain your organization's environment. This guide is
intended for decision-makers, administrators, internal and third-party support representatives, trainers, and sales
representatives. Read this guide after you read the BlackBerry Enterprise Service 12 Product Overview and before you read the
BlackBerry Enterprise Service 12 Installation Guide.

BES 12 Policy Reference Spreadsheet

Descriptions of IT policy rules and profile settings for devices that are supported on BES12

BES 12 Security Guide

  • A security-focused document for senior IT professionals that are responsible for evaluating the product and planning its deployment, as well as anyone who's interested in learning more about BES12 solution security. After you read this guide, you should understand how
    BES12 can help protect data in transit, data at rest, and apps for your organization.
  • This guide includes BlackBerry security-related information for BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android and Windows Phone devices

 

 

User Guide - BES12 Self Service

  • A document that summarizes the features and functionality of using BES12 Self Service, including how to perform common tasks

 

 

The following BlackBerry Enterprise Service Licensing KB Articles are frequently referenced by BlackBerry Technical Support to assist customers with a variety of issues:

Other Resources

Other resources design updates