Software Support Life Cycle

View product support timelines for all BlackBerry® software. BlackBerry Technical Support will continue to support our software on a best-effort basis.

Note: these dates are subject to change without notice.

Product Name and Version General Availability End of Support Date End of Sales Date
BES12 v12.0 Server Software Nov. 13, 2014 Feb 27, 2016 Feb 27, 2015
BES12 v12.1 Server Software Feb 27, 2014 TBD TBD

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Service 10.0 server software Jan. 23, 2013 May 31, 2015 December 31, 2013
BlackBerry® Enterprise Service 10.1 server software May 14, 2013 May 31st, 2015 November 20th, 2013
BlackBerry® Enterprise Service 10.2 server software Nov 20, 2013 TBD November 20th, 2014

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will not offer general support for the software after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Server for IBM® Lotus® Domino® v5.0.4 Sept. 20, 2012 TBD November 16th, 2014
BlackBerry® Enterprise Server for Microsoft® Exchange v5.0.4 Sept. 20, 2012 TBD November 16th, 2014
BlackBerry Enterprise Server for Microsoft Office 365 v1.0 Mar 17, 2011 TBD November 16th, 2014

Definitions:

General Availability: software product is available for download on this date.

Note: Any version prior to the versions listed above is no longer supported.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will not offer general support for the software after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Server Express for IBM® Lotus® Domino® v5.0.4 Sept. 20, 2012 TBD October 29th, 2014
BlackBerry Enterprise Server Express for Microsoft® Exchange v5.0.4 Sept. 20, 2012 TBD October 29th, 2014

Definitions:

General Availability: software product is available for download on this date.

Note: Any version prior to the versions listed above is no longer supported.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will not offer general support for the software after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.


Software End of Sales and Support Date
BlackBerry OS Versions 10.0, 10.1 and 10.2.0 December 2014
BlackBerry Handheld Software Version 7.0 July 2014
BlackBerry Handheld Software Version 6.0 December 2013
BlackBerry Handheld Software Version 5.0 September 2013
BlackBerry PlayBook OS 1.0.x December 2013
BlackBerry News December 2012
BlackBerry Smart Card Reader version 2.x June 2013
Windows Live Messenger For BlackBerry OS April 2014
Windows Live Messenger For BlackBerry 10 April 2014
MySpace for BlackBerry OS July 2013
BlackBerry PlayBook OS 2.0.x and 2.1.x April 2014
Product Name and Version General Availability End of Support Date End of Sales Date
Desktop manager   August 2014 July 2014

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will not offer general support for the software after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry Traffic   March 27, 2015 March 27, 2015

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will not offer general support for the software after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.