BlackBerry Professional Services

BlackBerry Professional Services

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Overview

The Best in Mobility, Focused on Your Business

BlackBerry® Professional Services is a team of dedicated BlackBerry Enterprise Architect Advisors who conduct workshops to help you develop an effective mobile communications strategy. Their goal is to guide your enterprise in optimizing the BlackBerry® Enterprise Solution for your maximum business benefit.

Read the BlackBerry Professional Services brochure (PDF) BlackBerry Professional Services workshops

The BlackBerry Professional Services team conducts workshops on the following topics:

Application Management

Mobile Application Management Made Simple

The Application Management Workshop is designed to advise you on how to review, test and manage BlackBerry® smartphone applications. BlackBerry Enterprise Architect Advisors provide advice so you can implement and support an application management plan for your organization.

Learn more about the Application Management Workshop(PDF)

Workshop program description

When organizations begin deploying applications to their BlackBerry smartphone users, administration and support becomes a priority. The Application Management Workshop assists organizations in understanding how to configure the BlackBerry® Enterprise Server to wirelessly deploy applications and efficiently manage them on BlackBerry smartphones.

Three-day workshop

The three-day workshop is intended to provide you with advice and guidance on the following activities:

  • Review of apps that will be deployed and creation of a management plan
  • Configuration of the BlackBerry Enterprise Server for wireless deployment of applications
  • Deployment and testing the processes with a set of pilot users

Five-day workshop

The five-day workshop is intended to provide you with advice and guidance on the following activities:

  • Review of apps that will be deployed and creation of a management plan
  • Creation of an operational process for reviewing new applications or new versions
  • Configuration of the BlackBerry Enterprise Server for wireless deployment of applications
  • Testing of application deployment and IT policies for application control
  • Implementation of the application management plan in your BlackBerry Enterprise Server environment

To find out what BlackBerry® Professional Services can do for your enterprise, call (800) 327-9085.

Get an overview of your BlackBerry security features by click on Security Features heading.

Security Features

Maximize Your BlackBerry Security Features

The Security Features Workshop provides an in-depth overview of your BlackBerry® security features and helps you plan, configure and implement the security controls for your BlackBerry® Enterprise Solution. It also includes a comprehensive review of your current BlackBerry IT policy settings, BlackBerry MDS Connection Service access controls and application control policies.

Learn more about the Security Features Workshop (PDF)

Workshop program description

A BlackBerry Enterprise Architect Advisor will be on site reviewing information on your current security settings on the BlackBerry® Enterprise Server and working with members of your BlackBerry administration and security teams. From these findings, a gap analysis will be developed by you and reviewed by the Advisor and recommendations will be provided on how to enhance the security needs of your organization’s BlackBerry environment.

Three-day workshop

The three-day workshop is intended to provide you with advice and guidance on the following activities:

  • Provide an overview of your security requirements
  • Review IT policies and configurations
  • Review the security process for lost BlackBerry smartphones
  • Learn about securing applications and application access

Five-day workshop

The five-day workshop is intended to provide you with advice and guidance on the following activities:

  • Provide an overview of your security requirements
  • Review industry-specific requirements such as HIPPA and SEC
  • Review IT policies and configurations
  • Review the security process for lost BlackBerry smartphones
  • Learn about securing applications and application access
  • Test the implementation of newly desired security changes

To find out what BlackBerry® Professional Services can do for your enterprise, call (800) 327-9085.

Get advice on enhancing the performance of your BlackBerry Enterprise Server. Learn about the Site Assessment Workshop by clinking on this heading.

Site Assessment

Enhance Your BlackBerry Deployment Process

The Site Assessment Workshop provides a comprehensive review of your enterprise infrastructure and offers professional advice and guidance on how to enhance your BlackBerry® Enterprise Server performance and BlackBerry smartphone support procedures.

While providing infrastructure assessments, BlackBerry Enterprise Architecture Advisors will review your BlackBerry® Enterprise Solution deployment, including BlackBerry Enterprise Server configurations, hardware utilization, the location and number of BlackBerry Enterprise Server instances and IT policies.

Learn more about the Site Assessment Workshop (PDF)

Workshop program description

A BlackBerry Enterprise Architect Advisor will be on site collecting information on your current BlackBerry Enterprise Server environment. By working with your technical administrators, the Advisor will analyze your current BlackBerry environment and desired state, and make recommendations on key strategies to help maximize overall efficiency of your BlackBerry environment.

Three-day workshop

The three-day workshop is intended to provide you with advice and guidance on the following activities:

  • Review of the BlackBerry Enterprise Server implementation, architecture and messaging system
  • Review of the growth plan, application rollout or plans to upgrade the BlackBerry infrastructure
  • Review of the support process for BlackBerry deployment (adding or deleting users, IT policies, application support and management)
  • Provide guidance and advice on setting up performance indicators and reviewing results
  • Provide recommendations for improvement to infrastructure and processes

Five-day workshop

The five-day workshop is intended to provide you with advice and guidance on the following activities:

  • Review of the BlackBerry Enterprise Server implementation, architecture and messaging system
  • Review of the growth plan, application rollout or infrastructure upgrade
  • Review of the support process for BlackBerry deployment (adding or deleting users, IT policies, application support and management)
  • Provide guidance and advice on setting up performance indicators and reviewing results
  • Provide recommendations for improvement to infrastructure and processes
  • High-level review of BlackBerry infrastructure upgrade or migration plans to BlackBerry infrastructure
  • High-level review of application rollout plans and best practices for deployment and support

Ten-day workshop

The ten-day workshop is intended to provide you with advice and guidance on the following activities:

  • Review of the BlackBerry Enterprise Server implementation, architecture and messaging system
  • Review of the growth plan, application rollout or infrastructure upgrade
  • Review of the support process for BlackBerry deployment (adding or deleting users, IT policies, application support and management)
  • Provide guidance and advice on setting up performance indicators and reviewing results
  • Provide recommendations for improvement to infrastructure and processes
  • High-level review of BlackBerry infrastructure upgrade or migration plan
  • High-level review of application rollout plans and best practices for deployment and support
  • Review of remote locations

To find out what BlackBerry® Professional Services can do for your enterprise, call (800) 327-9085.

Upgrade Planning

Accelerate Your Migration or Upgrade Process

The Upgrade Planning Workshop provides guidance and advice on the accelerated migration and upgrade planning process for your BlackBerry® Enterprise Solution. The workshop includes advice on tested methods and tools to accelerate the migration and upgrade process.

Learn more about the Upgrade Planning Workshop (PDF)

Workshop program description

A BlackBerry Enterprise Architect Advisor will be on site to help guide you in the development of your plan to upgrade to the latest BlackBerry® Enterprise Server. After a comprehensive review of your BlackBerry environment, the Advisor will suggest options on either performing an upgrade to your existing BlackBerry environment or migrating to a new BlackBerry environment using the BlackBerry Enterprise Transporter.

Three-day workshop

The three-day workshop is intended to provide you with advice and guidance on the following activities:

  • Provide an overview of your current environment and business needs
  • Review options of migrating to a new environment or upgrading your existing BlackBerry Enterprise Server
  • Review new BlackBerry Enterprise Server features
  • Provide advice on the creation of an upgrade process document and upgrade schedule

Five-day workshop

The five-day workshop is intended to provide you with advice and guidance on the following activities:

  • Provide an overview of your current environment and business needs
  • Review options of migrating to a new environment or upgrading your existing BlackBerry Enterprise Server
  • Review new BlackBerry Enterprise Server features
  • Provide advice on the creation of an upgrade process document and upgrade schedule
  • Provide advice and guidance on setting up a test migration plan and test in a lab environment, if available

Ten-day workshop

The ten-day workshop is intended to provide you with advice and guidance on the following activities:

  • Provide an overview of your current environment and business needs
  • Review options of migrating to a new environment or upgrading your existing BlackBerry Enterprise Server
  • Review new BlackBerry Enterprise Server features
  • Provide advice on the creation of an upgrade process document and upgrade schedule
  • Provide advice and guidance on setting up a test migration plan and test in a lab environment, if available
  • Review multi-location upgrade plans
  • Provide guidance and advice on the development of an upgrade plan for multiple locations

To find out what BlackBerry® Professional Services can do for your enterprise, call (800) 327-9085.

Rapid Installment

Accelerate the Deployment of Your BlackBerry Enterprise Solution

The Rapid Installation Workshop provides guidance and advice to help you install and deploy the BlackBerry® Enterprise Server for the first time or implement a newly released server version. You’ll be given a thorough review of the BlackBerry Enterprise Server features and advice on building a new environment and maximizing the features of your BlackBerry® Enterprise Solution.

Learn more about the Rapid Installment Workshop (PDF)

Workshop program description

A BlackBerry Enterprise Architect Advisor will be on site to guide and advise you so you can accelerate the installation and deployment of your BlackBerry Enterprise Server. You’ll learn how to deploy the BlackBerry Enterprise Server for the first time, or implement a newly-released server version, so you can get the most out of your BlackBerry Enterprise Solution.

From overseeing installation and reviewing the feature set, to guidance in creating a deployment plan, a comprehensive review of your BlackBerry Enterprise Server environment will be made and suggestions will be given to either install a new server or upgrade to a new BlackBerry environment.

Three-day activities

  • The three-day workshop is intended to provide you with advice and guidance on the following activities:
  • Review current environment and discuss BlackBerry features
  • Provide guidance and advice during the installation and configuration of the BlackBerry Enterprise Server
  • Add first set of test users
  • Review management console and best practices for managing users

Five-day activities

  • The five-day workshop is intended to provide you with advice and guidance on the following activities:
  • Review current environment and discuss BlackBerry features
  • Complete design of the new BlackBerry environment
  • Provide guidance and advice during the installation and configuration of the BlackBerry Enterprise Server
  • Add first set of test users
  • Provide guidance and advice on the creation of a deployment plan for new users
  • Provide guidance and advice on the migration of users to the latest versions using the BlackBerry Enterprise Transporter
  • Provide guidance and advice on the implementation of security configurations, high availability and configuration of the first application to deploy
  • Review the BlackBerry monitoring process and migrate additional users to the new environment

To find out what BlackBerry® Professional Services can do for your enterprise, call (800) 327-9085.

Get support for the BlackBerry Enterprise Server

 

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