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Features and Services

Service Features

Coverage and Access1
  • 24x7 electronic incident submission, with an 8-hour response by telephone or email
  • To submit an issue electronically, click on the My Service Requests tool in the BlackBerry® Expert Support Center

Value-added Features

BlackBerry Expert Support Center
  • A secure, online resource for Named Callers that provides access to self-service tools such as the Enterprise Activation Readiness Tool and SRP ID Lookup Tool
  • Click on the Help tab in the BlackBerry Expert Support Center to learn more about this resource
BlackBerry® Infrastructure Status2
BlackBerry® Training3,4
  • Web-based training through the BlackBerry Expert Support Center and a 25% discount on open session training
  • To access web-based training modules, click on Training and Certification in the Tools menu in the BlackBerry Expert Support Center
  • View a list of dates and locations for open session training
BlackBerry Technical Support Webcast Series
BlackBerry® Solve Newsletter
Named Callers5
  • 2
  • To view the Named Callers on your subscription, click on My Subscriptions  in the Tools menu in the BlackBerry Expert Support Center

Learn More

  1. 1

    BlackBerry Expert Support Center availability may be subject to maintenance and technical requirements.

  2. 2

    A Valid Non-Disclosure Agreement is required between the subscribing organization and Research In Motion (RIM).

  3. 3

    Service only offered where available.

  4. 4

    A separate set of terms and conditions specific to the use of this service may need to be executed between the subscribing organization and RIM for this service to take place.

  5. 5

    Named Callers aren’t permitted to transfer their end users to BlackBerry Technical Support. Named Callers are the only individuals that can interact with BlackBerry Technical Support.