Choose the right business partner
Find out how the range of BlackBerry® 10 devices helps you and your business take charge.
|BlackBerry® Expert Support Center||
|BlackBerry Software Service Packs and Hotfixes||Available for any BlackBerry software components covered under your support subscription|
|BlackBerry® Infrastructure Status Tool5||Access to a support tool that shows the status of the BlackBerry Infrastructure|
|BlackBerry® Training2,4||Access to web based training modules|
|BlackBerry® Enterprise Server Trade-Up Key6||Updates your organization from older, outdated versions of BlackBerry Enterprise Server to the latest version for no additional cost|
|BlackBerry Technical Support Webcast Series||Monthly webcasts to provide Named Callers with information and workarounds to proactively diagnose common technical scenarios|
|BlackBerry® Solve Newsletter||A monthly Newsletter sent to Named Callers to communicate technical information such as fixes and workarounds for common technical issues|
To purchase optional services, contact your authorized BlackBerry reseller or BlackBerry Solution Sales at 1-800-327-9085 (toll free within North America) or 1-519-888-9137 (international), or email email@example.com.
BlackBerry Expert Support Center availability may be subject to maintenance and technical requirements.
A Valid Non-Disclosure Agreement required between the subscribing organization and Research In Motion (RIM).
Service only offered where available.
A separate set of terms and conditions specific to the use of this service may need to be executed between the subscribing organization and RIM for this service to take place.
Named Callers aren’t permitted to transfer their end users to BlackBerry Technical Support. Named Callers are the only individuals that can interact with BlackBerry Technical Support.
Services not described within your designated support level are outside the scope of BlackBerry® Technical Support Services and chargeable on a per occurrence basis, at then-current rates. If you request any of these services, BlackBerry Technical Support will inform you, in advance of the service being rendered, that it may be subject to additional charges. Examples of services not covered by BlackBerry Technical Support Services include, but aren’t limited to,: