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Features and Services

Service Features

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Coverage and Access

  • 24x7 telephone support with an average 90-second response1
  • Electronic incident submission with a 2-hour response by telephone or email

Value-added Features

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BlackBerry Expert Support Center

  • A secure, online resource center for Named Callers that provides access to:
    • Create and Manage Service Requests — Named Callers may create, view and add comments to open service requests associated with their support subscription
    • Enterprise Activation Readiness Tool — Verify that a BlackBerry smartphone is ready for the enterprise activation process by running 3 online tests
    • Product tutorials and archived BlackBerry Technical Support webcasts
    • The BlackBerry Technical Knowledge Center and software documentation

Free BlackBerry Certification Exam Vouchers

BlackBerry Certification vouchers give Named Callers free access to register for BlackBerry Certification Program exams

Discount on Onsite and/or Open Session Training

Receive a 20% discount to attend instructor-led training at open sessions in your region or onsite at your location

Discounted Hosting Cost

  • $4.5/user/month discount on the Hosted BlackBerry® services license fee, provided an annual volume commitment of 1000 new users is met
  • If you’re not able to meet your volume commitment, you’ll be required to join a lower program tier for the next membership year
BlackBerry® Solve newsletter

BlackBerry Technical Support Webcast Series

Named Callers

  • Designated technical contacts within your organization who are authorized to contact BlackBerry Technical Support
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Learn More

  1. 1

    The 90-second response to telephone support calls is not a service-level guarantee, but rather a goal to answer calls within 90 seconds 80% of the time.