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Overview

As a member of the BlackBerry® Alliance Program, you’ve gained a direct line into the BlackBerry technical support experts at Research In Motion (RIM). The technical support experts will assist in resolving any BlackBerry hardware or software technical issues or questions.

BlackBerry Expert Support Center

You can submit issues electronically through the BlackBerry Expert Support Center. To submit an issue in the BlackBerry Expert Support Center, click on the My Service Requests icon in the Tools menu, then click Create Service Request. Log in to the BlackBerry Expert Support Center

Telephone Support

Telephone Support Number

00 80025523771
0011 80025523771 (international number)
080079130
0-800-891-8307
1-877-255-2377 (toll free) or 1-647-426-1108
12300209705

Contact BlackBerry Technical Support by calling the appropriate regional number from the drop down menu above. Upon entering the telephone menu, select option 2 for technical support, then option 1 to enter your Subscription Code.

Support Program Features

Find out about the features and services included with your subscription, such as coverage and access, number of named callers and access to the BlackBerry Expert Support Center.

Response and Escalation

Learn about the escalation process and response times, including the process for submitting a ticket to BlackBerry Technical Support, problem classification and definition, proposed response times and subscriber responsibilities.

Software Maintenance

When you install software updates, including hotfixes and service packs, you can take advantage of the latest features as soon as they become available. Learn more about software updates

BlackBerry Alliance Tier II Support Member Program Features