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Support

BlackBerry Mobile Voice System-only
Support Program

With the BlackBerry® Mobile Voice System-only Technical Support Program, businesses are covered with the below support features:

Features

Electronic and telephone ticket submission

24x7 telephone support with an average 90-second response1 and electronic incident submission via the BlackBerry® Expert Support Center with a 2-hour response rate

BlackBerry Mobile Voice System version

5

Included

BlackBerry® Certification Program vouchers

BlackBerry Mobile Voice System

Included

Other Resources

Other resources design updates

  1. 1

    The 90-second response to telephone support calls is not a service-level guarantee, but rather a goal to answer calls within 90 seconds 80% of the time.

  2. 2

    Service only offered where available.

  3. 3

    A separate set of terms and conditions specific to the use of this service may need to be executed between the subscribing organization and RIM for this service to take place.

  4. 4

    For solutions being covered and paid for as part of the support subscription only.