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Contacting RIM for Support

Telephone Support

Telephone Support Number

00 80025523771
0011 80025523771 (international toll free number)
+1 (647) 426-7079
080079130
0-800-891-8307
+1 (647) 426-1108
18772552377
12300209705
0-18005180903
+1 (647) 426-7091
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
00800-255-23771
00800-255-23771
+1 (647) 426-1108
0080025523771
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
(001) 647-426-1110
08003006181
+1 (647) 426-1108
+1 (647) 426-1108
+1 (647) 426-1108
080027194
80025523771
+1 (647) 426-1108
00-18005145543
08000249638
80025523771
+1 (647) 426-1108
+1 (647) 426-7091
+1 (647) 426-1108
+1 (647) 426-1108
18002040040
+1 (647) 426-1108
8001012095
+1 (647) 426-1108
+1 (647) 426-1108
80025523771
00800-255-23771
+1 (647) 426-1108
+1 (647) 426-7079
80025523771
+1 (647) 426-1108
+1 (647) 426-7091
0800 096 2201
18772552377

Contact BlackBerry Technical Support by calling the appropriate regional number from the drop down menu above. Upon entering the telephone menu, select option two for technical support, then option one to enter your subscription code. What's this?

BlackBerry Expert Support Center

An online self-service portal that provides you with the tools and resources necessary to help better manage and support your BlackBerry solution effectively. The tools in the BlackBerry Expert Support Center use real-time data from your BlackBerry solution and provide expert content directly from RIM.

Login today to:

  • Check if a BlackBerry device is ready to be activated on BlackBerry Business Cloud Services
  • View the status and any planned maintenance of the BlackBerry Business Cloud Services
  • Access training and resources
  • Manage your support staff
  • Escalate an issue to RIM through the electronic incident submission tool

Login to BlackBerry Expert Support Center

Overview

BlackBerry® Technical Support for BlackBerry® Business Cloud Services provides your organization with direct access to the technical experts at RIM in order to help achieve maximum uptime for your BlackBerry smartphone users. BlackBerry Business Cloud Services is designed to be a highly secure link between your organization's cloud-based messaging services and BlackBerry devices.

By subscribing to BlackBerry Technical Support for BlackBerry Business Cloud Services, organizations receive the following benefits:

  • Manufacturer-based technical support that provides a single point of expert support for BlackBerry Business Cloud Services.
  • Access to the BlackBerry® Expert Support Center, an online self-service area that allows customers to submit support tickets and check their BlackBerry health status. The BlackBerry Expert Support Center requires a unique login and password which will be provided to each administrator (as defined further herein) when BlackBerry Technical Support Services is purchased.

Community Support Forums

Access our online Community Support Forums to ask questions, find answers, and help your fellow users resolve their issues. We encourage customers to visit these forums and participate in the discussions.

Visit the BlackBerry Business Cloud Services general support page for user guides and documentation

BlackBerry Business Cloud Services overview

BlackBerry® Business Cloud Services for Office 365 is a simple and affordable way to manage BlackBerry smartphones with Microsoft® Office 365. Available at no additional charge to Microsoft Office 365 subscribers, this secure service, hosted by Research In Motion® (RIM), directly links Microsoft® Exchange® Online with BlackBerry smartphones to offer reliable, mobile access to synchronized email, calendar, contacts, tasks and memo pads.

From almost anywhere, the intuitive, web-based interface provides the tools administrators need to perform common tasks , password reset or to find, lock or wipe lost or misplaced devices in addition to provisioning and IT policy setting. And an integrated single sign-on between Office 365 and BlackBerry Business Cloud Services gives end users online self-service options that help make managing devices more efficient than ever.

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    Some fees may apply when using an international toll-free number. Please check with your carrier.