BlackBerry Smartphone Support

What is BlackBerry Incident-Based Support?

BlackBerry customers with smartphones that are not covered under complimentary support, or are out of warranty, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications.

A technical support incident is one technical question, problem, or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.

It’s recommended to contact your wireless service provider or point of purchase first before buying incident-based support, as they may offer additional complimentary support.

What is not covered under incident-based support?

Resolution for the following issues are not covered or guaranteed under the Incident-Based Support Program, as we offer free of charge self-service support through our Knowledge Base and Support Forums.

  • BlackBerry ID Password Resets (click here)
  • Device Password Resets
  • BBM Channels and BBM Custom PIN Inquiries
  • Known Software Issues

Ready to buy?

Visit BlackBerry.com/Contact and be prepared to provide the following:

  • Full mailing address
  • Phone number
  • Email address
  • Credit card information
  • BlackBerry smartphone PIN number or IMEI
  • Brief description of your current issue


Resources and value added services

Knowledge Base

Access a database of technical solutions for all BlackBerry® products.



Training

BlackBerry Training courses can help you do more with your BlackBerry smartphone or assist administrators in managing the advanced features of their BlackBerry software.

Partners

Learn about programs to help you sell BlackBerry products and access development, marketing and training resources.