BlackBerry Content Transfer & BlackBerry Device Switch

Bring your contacts, pictures, video, apps, and more from your previous smartphone to your new BlackBerry powered by Android Smartphone.
View guided steps to move to a BlackBerry powered by Android
View guided steps to move to BlackBerry 10

Hardware Diagnostic BlackBerry Virtual Expert

Does your BlackBerry smartphone need a health assessment? Are you considering a repair? The BlackBerry® Virtual Expert diagnostics application is a simple self guided diagnostics app brought to you by BlackBerry.

You will be guided through a series of hardware tests to produce a test results summary.

 

BlackBerry® OS Error Codes

BlackBerry 10 OS Error Codes
BB10 0001-0005 and 0015-0018

The BlackBerry 10 smartphone does not startup and displays an image URLs

www.bberror.com/bb10-0001

www.bberror.com/bb10-0002

www.bberror.com/bb10-0003

www.bberror.com/bb10-0004

www.bberror.com/bb10-0005

www.bberror.com/bb10-0015

www.bberror.com/bb10-0016

www.bberror.com/bb10-0017

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 7 OS and earlier device? Click above on BlackBerry OS Error Codes button.

BB10 0006-0014 and 0018-0022

The BlackBerry 10 smartphone does not boot after an interrupted security wipe and displays one of the following:

On BlackBerry 10 OS version 10.0.x to 10.1.x:

A phone with a USB icon.

On BlackBerry 10 OS version 10.2.x and later:

An image with a link to www.bberror.com/bb10-XXXX where XXXX is one of the following:

0006
0007
0008
0009
0010
0011
0012
0013
0014
0018
0019
0021
0022

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 7 OS and earlier device? Click above on BlackBerry OS Error Codes button.

Troubleshooting Issues connecting to a mobile network

If experiencing issues with connecting to a mobile network on the BlackBerry smartphone

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 7 OS and earlier device? Click above on BlackBerry OS Error Codes button.

BlackBerry OS Error Codes
Error 102

The BlackBerry smartphone stops responding with the following error “JVM 102”. There is an issue with one of more COD files installed on the BlackBerry smartphone.

Note: "App" or "JVM" might appear before an error message (e.g. “JVM Error 102" or "App Error 102”).

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Error 35005

The error ID 35005 is encountered when trying to download or upgrade an application on the BlackBerry PlayBook tablet. You may also get asked to pay for an upgrade of a free application where no paid upgrades are available.

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Error 200

The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application related problem and stops responding with the error "JVM 200" being displayed.

Note: "App" or "JVM" might appear before an error message (e.g. "JVM Error 200" or "App Error 200").

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Errors 507, 517, 535, 547, 548

JVM Errors are raised by the BlackBerry Device Software during various activities to make the BlackBerry smartphone user aware of a failure in which the BlackBerry smartphone could not safely recover normal operation.

Note: "App" or "JVM" might appear before an error message (e.g. "JVM Error 507" or "App Error 507").

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Error 545

The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application-related problem and stops responding.

Note: "App" or "JVM" might appear before an error message (e.g. "JVM Error 545" or "App Error 545").

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Error 552

The BlackBerry smartphone encountered a Java Virtual Machine (JVM) application-related problem and stops responding.

Note: "App" or "JVM" might appear before an error message (e.g. "JVM Error 552" or "App Error 552").

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Error 606

A Java process on the BlackBerry smartphone has stopped unexpectedly while performing various activities. The BlackBerry smartphone stops responding.

Note: "App" or "JVM" might appear before an error message (e.g. "JVM Error 606" or "App Error 606").

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Freezing or Hourglass

The BlackBerry smartphone may become unresponsive, slow or continuously "hourglass" for various reasons including applications running in the background increasing memory usage.

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

Uncaught Exception

An Uncaught Exception is an abnormal interruption of a program during execution on the BlackBerry smartphone. This error is usually displayed as "Uncaught Exception", followed by the name or description of the faulting process (e.g. Uncaught Exception: java.lang.nullpointerexception, or Uncaught Exception: java.lang.illegalargument).

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

White Screen

A blank or white screen being displayed on the BlackBerry smartphone may be a result of damage to the liquid crystal display (LCD). The display lines are not functioning, but the back-light is still enabled giving a white display.

What you can do:

Were you looking for information on a different error code encountered on a BlackBerry 10 OS? Click above on the Error Codes button

End of Accordion

Get to Know Your New BlackBerry

Get to know your new BlackBerry with guided how-to instructions and demos.

Issues updating to BlackBerry OS version 10.3.1?

Not sure which SIM card to use in your new BlackBerry?

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BlackBerry ID
(BBID)

Learn more about BlackBerry® ID (BBID), create or reset a BBID.

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BlackBerry Care Protection Plan

Purchase the BlackBerry Care Protection plan within 30 days of purchasing your new BlackBerry smartphone. You’ll get reconnected as quickly as possible after a drop, spill, and/or cracked screen.

Online Support

On Device Support

To get help using your BlackBerry 10 or BlackBerry powered by Android smartphone, simply click the Help icon on your home screen.

BlackBerry Community

Use the Community app to stay up-to-date with news and help information.