BlackBerry Q10

Device Support

Device Setup

Find four simple steps to get you up and running with your new BlackBerry Q10 smartphone.

Navigating and tips

Once your BlackBerry Q10 smartphone is set up, learn the basics, including gestures and navigation.

application support

Get support for common BlackBerry apps, BlackBerry® World™ and BlackBerry® ID.


Get help troubleshooting issues with your BlackBerry Q10 smartphone.

blackberry care protection plan

Purchase the BlackBerry Care Protection Plan within 30 days of purchasing your new BlackBerry smartphone. You’ll get reconnected as quickly as possible after a drop, spill, and/or cracked screen.

Device Switch

transfer content to your new blackberry 10 smartphone

Bringing your contacts, pictures, video, apps, and more from your old smartphone to your new BlackBerry 10 smartphone can be fast and hassle-free, especially if you already have a BlackBerry ID.

online support

on device support

To get help using your BlackBerry 10 smartphone, simply click the Help icon on your home screen.

blackberry community

Use the Community app to stay up-to-date with news and help information.