Repair and Return program

If your BlackBerry smartphone is out of warranty, you can return your damaged or failed smartphone to RIM for repair through the Repair and Return service program.

Your smartphone will be returned to you once repaired. RIM reserves the right to swap out a smartphone under the repair program.

• Ensure the smartphone is packaged in such a way that it will be protected from shipping damage
• You will need to arrange for a courier and ship the damaged or failed smartphone to RIM
• Please do not return your SIM, holster, cradle, or battery
• You are responsible for the pre-paid, return delivery of the damaged or failed smartphone, so we recommend you retain a copy of the courier waybill to verify proof of delivery if required

If the Repair and Return service program is right for you, please take a look at the service program instructions.