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Add a User Account to BlackBerry Enterprise Server Software v5.0 and Higher

Follow the steps below to add a user account:

  1. In the BlackBerry® Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Create user.
  3. Search for a user account.
  4. Select the check box beside the display name for the user account and click Continue.
  5. If your organization's environment includes more than one BlackBerry® Enterprise Server, select the BlackBerry Enterprise Server you want to add the user account to and click Continue.
  6. In the Set activation password section, type and confirm an activation password. The password mustn't contain special characters. Some BlackBerry smartphones don't support special characters and don’t unlock when a user types a password that contains special characters.
  7. In the Password expiration field, type the amount of time, in hours, you want to elapse before the activation password expires.
  8. Click Create user.

When adding an account to the BlackBerry Enterprise Server, consider the following:

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