Top 10 Support questions

  1. How do I set up an email account on my smartphone with BlackBerry® 7 OS or earlier?
  2. How do I fix App Error 523 or another error message?
  3. How do I restart/reboot/reset my smartphone with BlackBerry 7 OS or earlier?
  4. How do I reload or update my BlackBerry smartphone software?
  5. How do I contact customer service?
  6. How do I extend the battery life of my smartphone with BlackBerry 7 OS or earlier?
  7. What should I do if my keypad, keyboard, trackpad or trackball isn't working?
  8. How do I sign up for, change or reset a BlackBerry® ID password?
  9. How do I restore my BlackBerry smartphone to factory settings (i.e. security wipe to delete all data)?
  10. What should I do if I get locked out after multiple failed password attempts (i.e. forgotten or mistyped password)?