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Switching to your new BlackBerry 10 Smartphone

View instructions by device:

Transferring content to your new BlackBerry 10 smartphone is easy

Bringing your contacts, pictures, video, apps and more from your old smartphone to your new BlackBerry® 10 device can be fast and hassle-free, especially if you already have a BlackBerry® ID.

blackberry id icon

BlackBerry ID

Get access to BlackBerry websites, apps, and services.

Transferring apps from a BlackBerry device

my-world

1. On your BlackBerry 10 smartphone, make sure to use your existing BlackBerry ID to sign in to BlackBerry® World™ storefront. If you forgot your password, you can reset it.

Reset your BlackBerry ID

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2. When in BlackBerry World, tap the menu button and select My World. Any previous apps that are BlackBerry 10 compatible will be ready for download there.

Please note, depending upon vendor, some apps may need to be repurchased.

BlackBerry World

Visit BlackBerry World for all the apps, videos and music you need for your new BlackBerry 10 smartphone.

Switching devices using the Device Switch app

With the Device Switch App, you can wirelessly transfer information that was saved on your old device, including:

  • Contacts
  • Calendar items
  • Pictures
  • Videos
  • Files and documents
  • Notes and Memos

If you have anything saved on your SIM card, such as address book contacts, make sure to save these things to your device memory or your media card first. That will ensure they get transferred during the device switch.

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Transferring content from non-BlackBerry devices

iPhone

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your iPhone by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Android

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your Android device by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Feature phone

Get step-by-step instructions to transfer your files, media, calendar and contacts (PDF)

Get additional support

If you can't find what you're looking for here, visit the Support page for more options.

If you're on Twitter, you can follow @BlackBerryHelp and send a Tweet to the BlackBerry tech support team.

View information on getting started with your new BlackBerry smartphone