Skip to content
Important message: JavaScript must be enabled to use this site. Please enable JavaScript in your browser and refresh the page.

Switching to your new BlackBerry 10 Smartphone

View instructions by device:

Transferring content to your new BlackBerry 10 smartphone is easy

Bringing your contacts, pictures, video, apps and more from your old smartphone to your new BlackBerry® 10 device can be fast and hassle-free, especially if you already have a BlackBerry® ID.

blackberry id icon

BlackBerry ID

Get access to BlackBerry websites, apps, and services.

Set up email and social networking accounts

Setup email and social networking

Get your email and social accounts set up on your new BlackBerry smartphone.

Set up BlackBerry® Messenger

Setup BBM

If you're already a BBM user, you can easily transfer your contacts and groups to your new smartphone.

All your messages in one place

Once your email and social accounts are set up, you can peek into the BlackBerry® Hub from any app to effortlessly flow in and out of your messages and conversations.

Switching devices using the Device Switch app

With the Device Switch App, you can wirelessly transfer information that was saved on your old device, including:

  • Contacts
  • Calendar items
  • Pictures
  • Videos
  • Files and documents
  • Notes and Memos

If you have anything saved on your SIM card, such as address book contacts, make sure to save these things to your device memory or your media card first. That will ensure they get transferred during the device switch.

anchor link for other phones

Transferring content from non-BlackBerry devices

iPhone

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your iPhone by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Android

Download the device switch app to both your old device and your new one, to transfer your Address Book contacts, calendar, and photos and videos on your device.

  1. Download to your BlackBerry smartphone from BlackBerry® World™ storefront and follow the on-screen instructions
  2. Download to your Android device by visiting www.deviceswitch.com from your device.

OR

Get step-by-step instructions to manually transfer your files, media, calendar and contacts (PDF)

Feature phone

Get step-by-step instructions to transfer your files, media, calendar and contacts (PDF)

Get additional support

If you can't find what you're looking for here, visit the Support page for more options.

If you're on Twitter, you can follow @BlackBerryHelp and send a Tweet to the BlackBerry tech support team.

View information on getting started with your new BlackBerry smartphone