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The Troubleshooting Toolkit is in the process of being decommissioned and will no longer be available as of June 1st. The following self-serve resources will continue to be available to assist customers with troubleshooting.

For hardware issues such as Audio, Device Switch, Display, Location Services, Navigation and Input, Ports, Power, and Sensors, please use the BlackBerry Virtual Expert tool to assist with troubleshooting.

For Repair Technician documentation and training for authorized service centers please visit BlackBerry Universe.

For technical issues or to send feedback, contact the Troubleshooting Toolkit Admin.

Online Support


On device support

To get help using your BlackBerry 10 smartphone, simply tap the help icon on your homescreen.

Support Resources

BlackBerry Docs
Knowledge base
BlackBerry 101
blackberry training
Help blog

BlackBerry Community


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