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The following information is intended for retail support representatives who are assisting customers with troubleshooting.

For Repair Technician documentation and training, click here to access BlackBerry Universe.

Retail support representatives who are assisting customers, please use the BlackBerry Virtual Expert tool to assist with troubleshooting. Connect the customer’s BlackBerry smartphone to the BlackBerry Virtual Expert hub and follow the on-screen directions.

For technical issues or to send feedback regarding the Troubleshooting Toolkit, email

Other Resources

Other resources design updates