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The following information is intended for retail support representatives who are assisting customers with troubleshooting.

For Repair Technician documentation and training, click here to access BlackBerry Universe.

Retail support representatives who are assisting customers, please use the BlackBerry Virtual Expert tool to assist with troubleshooting. Connect the customer’s BlackBerry smartphone to the BlackBerry Virtual Expert hub and follow the on-screen directions.

BBM for Android and iPhone

Installation, configuration, navigation, and use.

Other Resources

Other resources design updates