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One-stop enterprise help

Preparing for your install or upgrade

Ready to install or upgrade to the latest version of BlackBerry® Enterprise Service? Be sure to view the Pre-install and Pre-upgrade checklist.


Scan barcode above to view the checklist on your mobile device

BES10 Five Step Quick List:

BlackBerry Enterprise Service 10 Licensing Service

In BlackBerry Enterprise Service 10.1,
a new way of managing Licenses
(formerly known as CALs) was introduced.
The Licensing Guide can help you with:

  • License Types and Requirements
  • Claiming, Configuration and Managing
  • Upgrading
  • FAQ and Troubleshooting


Support for your multi-OS environment

BlackBerry® Support helps you realize the full potential of your mobile environment, minimize costly downtime and support all users managed through a BlackBerry mobility management solution, including those using iOS and Android™ devices.

Online Support


Support Resources

Docs site
Knowledge Base
BlackBerry Demo's
blackberry help YouTube Channel
BlackBerry Training
BlackBerry Help Blog

BlackBerry Community


Stay up to date with news and help information via the Community App.