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Business Support

One-stop enterprise help

Choose from a category above to find business software downloads and support resources, whether you're an IT administrator, Help Desk staff member or end user.

For business administrators

Have you tried diagnostic tools?

All small, medium and large enterprises qualify for access to secure, online BlackBerry® tools and resources for their business or organization through centralized BlackBerry Expert Support Center.

BlackBerry 10 training

Looking for the latest enterprise
resources and programs, including
on-demand webcasts?

Support Programs


Receive technical support from BlackBerry support experts with BlackBerry® Technical Support Services, an annual support program.


Get certified through the BlackBerry® Certification Program and demonstrate your knowledge of BlackBerry products.


BlackBerry® Training courses can help you do more with your BlackBerry smartphone or assist BlackBerry® Enterprise Server administrators in managing the advanced features of their software.

Incident Based Support

Paid support is available on a case-by-case basis with the BlackBerry Incident Based Support program.

For Helpdesk Staff


Help employees to help themselves

Check out the latest support videos
on YouTube® and forward along
the links.

Top Tasks

Recommend the best resources for those everyday enterprise queries.

Trending troubleshooting support

Want to learn how to fix issues with your BlackBerry smartphone? See the latest and most popular knowledge base articles about your model.

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For Users


New to BlackBerry 10?

Get general help from the BlackBerry® 10 support pages.


Business and pleasure?

Get tips on managing the personal and work perimeters
on your BlackBerry 10 device. Some apps are shared
and others sit on one side or the other.

Other Resources

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