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Business Support

One-stop enterprise help

Manuals

View installation, upgrade and administration guides to help you manage your business software.

Knowledge Base

Access a database of technical solutions for all BlackBerry products.

Diagnostic tools for your BlackBerry solution

All small, medium and large enterprises qualify for access to secure, online BlackBerry® tools and resources for businesses and organization.

Two versions are available:

BlackBerry® Expert Support Center

  • For BlackBerry® Technical Support subscribers
  • Allows management of support agreement and access to direct support options

BlackBerry® Expert Support Center Express

  • For BlackBerry Server solution customers and IT administrators without a support contract
  • Provides access to a subset of tools and resources, and one complimentary support incident

Get complimentary access

Already a user?

Support programs

Technical

Receive technical support from BlackBerry support experts with BlackBerry® Technical Support Services, an annual support program.

Training

BlackBerry® Training courses can help you do more with your BlackBerry smartphone or assist BlackBerry® Enterprise Server administrators in managing the advanced features of their software.

Certification

Get certified through the BlackBerry® Certification Program and demonstrate your knowledge of BlackBerry products.

Get paid support

Paid support is available on a case-by-case basis with the BlackBerry® Incident Based Support program.

Other Resources

Other resources design updates