Enterprise Products

  • BlackBerry Business Cloud Services

    End-of-Life Notice

    Mar 14, 2016

    Introduction

    As part of our on-going software lifecycle management process we wish to inform you that BlackBerry Limited and/or its affiliates announce the discontinuance of BlackBerry Business Cloud Services.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Business Cloud Services only.

    Recommended Customer Actions

    Recommend performing a security wipe on BlackBerry OS devices after the service ceases operations. Visit support.blackberry.com/kb to read knowledge base article 000014058 for steps to complete this task. 

    End-of-Life Phase Dates & Definitions

    Notification Date – March 14, 2016
    End of Sales – May 18, 2016
    End of Life / End of Support - Aug 26, 2016

    For More Information

    Contact your BlackBerry sales representative
    Should you have any questions about this end of availability notification, or for assistance in understanding the options available to you, please contact your BlackBerry sales representative, or visit blackberry.com/bes12 for a free trial of BES12 Cloud. To learn about other mobility management solutions for your enterprise from BlackBerry, please visit blackberry.com/enterprise.

    In order to make it easier for you to transition to one of our newest smartphones, including the Android Powered BlackBerry PRIV, contact our Smartphone Business Sales team. We provide direct sales support as well as volume purchase pricing advantages to businesses of all sizes interested in deploying BlackBerry smartphones.

  • BlackBerry Enterprise Service 10

    End-of-Life Notice

    Jan 26, 2016

    Introduction

    BlackBerry Enterprise Service 10 (BES10) product will be reaching end of life / support on June 30, 2017.  While you may continue to use the product past the end of support stage, product will no longer be supported by BlackBerry, which means no software patches, security fixes or workarounds will be generated to resolve any product issues.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Enterprise Service 10 (BES10) product only.

    Recommended Customer Actions

    We strongly suggest that you upgrade to the BES12 product, which is the core of the new BlackBerry EMM Software Platform. BES12 provides you with the cross-platform OS support (iOS, AfW, KNOX, W10, OS-X, BB10, BBOS), numerous activation types (BYOD, COPE, COBO, etc.), comprehensive mobile application management, and effective unified IT management experience. 

    BES12 has been recognized as a leader in EMM suites by Gartner’s 2016 Magic Quadrant Report.

    If you are an existing support customer, you are eligible for a free upgrade to BES12 through Software Assurance, for more information please refer to this page. For additional technical information on migration from BES10 to BES12, please visit here.

    For all other questions please contact your sales representative.

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – June 30, 2017 – End date for Software maintenance releases.  Reported issues will not be investigated or resolved.
    End of Life / End of Support - June 30, 2017 – The product is not supported.

    For More Information

    Please contact your sales representative if you require more information.

  • Good Mobile Service Manager

    End-of-Life Notice

    May 2, 2016

    Introduction

    As part of our on-going software lifecycle management process we wish to inform you that BlackBerry Limited and/or its affiliates announce the discontinuance of Good Mobile Service Management (Good MSM). BlackBerry is transitioning from an in-house to a partner based strategy for providing monitoring solutions.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the Good Mobile Service Manager (Good MSM) solution only.

    Recommended Customer Actions

    • Good MSM customers can continue to use Good MSM and receive support from BlackBerry until the End of Support/End of Life date (Feb 28, 2018)
    • Existing active Good MSM customers1 can purchase additional Good MSM licenses or renew existing subscriptions/maintenance via standalone Good MSM SKUs, until the End of Sale date (Feb 28, 2017).

     

    End-of-Life Phase Dates & Definitions

    Notification Date – May 2, 2016
    End of Sales – Feb 28, 2017
    End of Life / End of Support - Feb 28, 2017

    For More Information

    Contact your BlackBerry sales representative
    Should you have any questions about this Good MSM end-of-life notification, or for assistance to understand or obtain the options available to you, please contact your BlackBerry sales representative.

  • Good for Enterprise

    End-of-Life Notice

    June 27, 2016

    Introduction

    In order to facilitate your long-term technology planning and ensure an orderly transition of your user base, we would like to provide advanced notification of the planned End of Life of Good for Enterprise and its replacement with Good Work.

    Enterprise Products/Services Affected by this Announcement

    All versions of Good for Enterprise.

    Recommended Customer Actions

    It is strongly recommended that customers begin planning for a transition to Good Work. Good Work represents a significant improvement over Good for Enterprise in terms of end user productivity, increased scalability, ease of administration and potential to reduce server costs. Built on the Good Dynamics platform, Good Work integrates with a wide ecosystem of Good-secured applications as well as other BlackBerry products such as BES12.

    In addition to the benefits above, Good Work also includes:

    • Rich email creation, customized notifications, smart folders, and support for wearables
    • Personalized calendar with attendance tracking and GAL photo integration
    • Quick actions for composing emails, creating meetings, or adding contacts
    • Full Microsoft Office mobile document editing 

     

    See Good Work in action, and learn more about your upgrade options today.

    End-of-Life Phase Dates & Definitions

    Notification Date – June 27, 2016
    End of Sales – August 31, 2016 – GFE is no longer available for purchase.
    End of Life / End of Support - August 31, 2017 – The product is no longer supported.

    For More Information

    BlackBerry Professional Services offer a comprehensive portfolio to deliver expertise and a trusted methodology for the design, implementation and deployment of the BlackBerry software platform. A wide range of options is available to fit specific customer requirements, regardless of industry, organizational structure, or size. Jumpstart packages are complete implementation programs, available for your transition to Good Work, and for all Good Secure EMM Suites. Quickstart packages are an option that’s tailored to the needs of small- to medium-sized customers.

    Additionally, to enable BlackBerry customers to plan a thorough, smooth transition from Good for Enterprise to Good Work, BlackBerry has introduced a customer specific Transition Planning Workshop.

    For more details, please contact your BlackBerry Account Manager or get in touch with the BlackBerry Sales team.

  • Secure Work Space

    End-of-Life Notice

    Jan 26, 2016

    Introduction

    As a result of the acquisition of Good Technology and BlackBerry’s commitment to offering customers the best-in-class and most complete secure mobile solution across all platforms, the BlackBerry Secure Work Space (SWS) solution is now in limited maintenance mode, and end-of-life/support is scheduled for Dec 31, 2016. 

    During the limited maintenance mode, updates to Secure Work Space will be limited to bug fixes and compatibility updates with iOS9 and Android M.  Please note that Secure Work Space will not be updated to support iOS10 and Android N.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the BlackBerry Secure Work Space (SWS) solution only.

    Recommended Customer Actions

    BlackBerry strongly encourages SWS customers to leverage either of the two options outlined below to transition from SWS before the releases of iOS10 and Android N.

    Good Secure EMM Suites

    BlackBerry’s new, unified secure mobility platform, the Good Secure EMM Suites, are now available for purchase and offer access to features from both BES12 & Good.   Further details are available in the BlackBerry website.


    The Good Secure Collaboration Suite (GSCS) is the mid-tier Suite and the most affordable of BlackBerry’s new product offerings that include the necessary features to fulfill the functionality currently provided by SWS. The comparable features in GSCS are more comprehensive and more flexible than SWS.


    Until May 31, 2016, BlackBerry is offering a promotion which provides significant discounts to our pricing of licenses of the Good Secure Collaboration Suite for existing SWS customers. Please engage a BlackBerry sales representative to pursue this option further.  

    Good Secure SWS Grants

    If the additional value provided by the Good Secure Collaboration Suite is not desired, BlackBerry is offering free conversion from BlackBerry SWS licenses to like-for-like Good Secure SWS Grant licenses. The Good Secure SWS Grant is only available to customers with active SWS subscription licenses or  active support for SWS Perpetual licenses. The free of charge, Good Secure SWS Grant provides access to the following alternative solutions:

     

    Important Considerations

    • Architecture – Converting BlackBerry SWS licenses to Good architecture may require the customer to operate additional server hardware.
    • Timing – Most customers will require time to convert BlackBerry SWS functionality to Good functionality. BlackBerry recommends that customers commence conversion planning as soon as possible.

     

    1Good Work requires deployment of Good Dynamics infrastructure
    2Samsung Knox only available to customers with subscription Secure Work Space licenses
    3BlackBerry Secure Gateway functionality is currently only compatible with iOS9 and Microsoft Exchange and requires BES12.4

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – March 26, 2016 – Sales to Pre-Existing Customers Only
    End of Life / End of Support - December 31, 2016 – The product is no longer supported by BlackBerry

    For More Information

    BlackBerry Professional Services
    BlackBerry Professional Services Programs are available to help customers effectively deploy our licensed software including the aforementioned Good Secure Collaboration Suite software and Good Secure SWS Grant software.

    Contact your BlackBerry sales representative
    Should you have any questions about this Secure Work Space end-of-life notification, or for assistance to understand or obtain the options available to you, please contact your BlackBerry sales representative.

  • WatchDox by BlackBerry Enterprise Advanced

    End-of-Life Notice

    February 1, 2017

    Introduction

    BlackBerry Limited and/or its affiliates announce the discontinuance of the WatchDox by Blackberry Enterprise Advanced product tier.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the WatchDox by Blackberry Enterprise Advanced solution only.

    Recommended Customer Actions

    Going forward, customer can achieve a equal product functionality with the purchase of Workspace Enterprise in combination with Workspaces Sharepoint Protector.

    Except as expressly specified as being available for a longer period of time in any contract with BlackBerry, BlackBerry will make commercially reasonable efforts to provide support for the discontinued software until December 31, 2017.

    End-of-Life Phase Dates & Definitions

    Notification Date – November 26, 2016
    End of Sales – March 1, 2016
    End of Life / End of Support - December 31, 2017 – The product is no longer supported by BlackBerry

    For More Information

    Please contact your sales representative if you require more information.

  • WatchDox by BlackBerry Publisher

    End-of-Life Notice

    February 1, 2017

    Introduction

    BlackBerry Limited and/or its affiliates announce the discontinuance of WatchDox by Blackberry Publisher.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the WatchDox by Blackberry Publisher solution only.

    Recommended Customer Actions

    Except as expressly specified as being available for a longer period of time in any contract with BlackBerry, BlackBerry will make commercially reasonable efforts to provide support for the discontinued software until December 31, 2017.

    End-of-Life Phase Dates & Definitions

    Notification Date – November 26, 2016
    End of Sales – March 1, 2016
    End of Life / End of Support - December 31, 2017 – The product is no longer supported by BlackBerry

    For More Information

    Please contact your sales representative if you require more information.

  • WatchDox by BlackBerry Apps

    End-of-Life Notice

    February 1, 2017

    Introduction

    BlackBerry Limited and/or its affiliates announce the discontinuance of WatchDox by Blackberry Apps.

    Enterprise Products/Services Affected by this Announcement

    This announcement affects the WatchDox by Blackberry Apps solution only.

    Recommended Customer Actions

    Except as expressly specified as being available for a longer period of time in any contract with BlackBerry, BlackBerry will make commercially reasonable efforts to provide support for the discontinued software until December 31, 2017.

    End-of-Life Phase Dates & Definitions

    Notification Date – November 26, 2016
    End of Sales – March 1, 2016
    End of Life / End of Support - December 31, 2017 – The product is no longer supported by BlackBerry

    For More Information

    Please contact your sales representative if you require more information.

  • Good Control MDM/MAM

    End-of-Life Notice

    January 26, 2016

    Introduction

    The Mobile Device Management (MDM) and Mobile Application Management (MAM) functionality of Good Control server will be reaching End-of-Life on May 31, 2017. Support for this functionality including enhancements and additional, advanced capabilities, is available in BlackBerry Unified Endpoint Manager (BlackBerry UEM).

    Enterprise Products/Services Affected by this Announcement

    Good Control MDM and MAM features

    Definitions

    • MDM: Device commands and policies enabled by native OS
    • MAM: Enterprise App Store and App Distribution

    Note: Good Control functionality for BlackBerry Dynamics deployment and management (including all other Good Control features outside of MDM/MAM) continues to be fully supported, and will continue to be supported in subsequent server upgrades, following May 31, 2017.

    Recommended Customer Actions

    We recommend that our Good Control customers using MDM and MAM features move to BlackBerry UEM, which provides a comprehensive set of MDM and MAM capabilities beyond those available in Good Control.

    In order to ensure a smooth transition to BlackBerry UEM, we encourage you to start planning this process. Reach out to us if you need help identifying the most suitable transition path and required resources.

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – May 31, 2016
    End of Life / End of Support - May 31, 2017 – The product is not supported

    For More Information

    For More Information on upgrade options please contact your Account Manager or see resources available on BlackBerry Admin Portal or on help.blackberry.com.

  • Good AppCentral

    End-of-Life Notice

    January 26, 2016

    Introduction

    Good AppCentral will be reaching End-of-Life on May 31, 2017. Similar functionality with enhancements and additional advanced capabilities is available in BlackBerry Unified Endpoint Manager (BlackBerry UEM).

    Enterprise Products/Services Affected by this Announcement

    Good AppCentral

    Recommended Customer Actions

    We recommend our Good AppCentral customers move to BlackBerry UEM, which provides a comprehensive set of Mobile Application Management capabilities beyond those available in Good AppCentral.

    In order to ensure smooth transition to BlackBerry UEM, we encourage you to start planning this process. Reach out to us if you need help identifying the most suitable transition path and required resources.

    End-of-Life Phase Dates & Definitions

    Notification Date – January 26, 2016
    End of Sales – May 31, 2016
    End of Life / End of Support - May 31, 2017 – The product is not supported

    For More Information

    For More Information on upgrade options please contact your Account Manager or see resources available on BlackBerry Admin Portal or on help.blackberry.com.

  • WatchDox by BlackBerry On-Premise Server 5.3 (Appliance-X 1.8.0) and earlier

    End of Support Notice

    August 28th, 2017

    On November 28th, 2017, WatchDox by BlackBerry On-Premise Server 5.3.0 (Appliance-X 1.8.0) and earlier will enter End of Support.

    What is End of Support?

    End of Support refers to the date as of which BlackBerry will no longer provide fixes, updates, or security patches for the specified version of software. Technical Support will attempt to exhaust all options to provide a product resolution, but resolution cannot be guaranteed. At this time, customers should ensure that they have downloaded the latest available supported version or purchased a software upgrade.

    Recommended Customer Actions

    Upgrade to the latest version of Workspaces by BlackBerry On-Premise Server.

    Note: As of version 5.4.0 WatchDox was rebranded to Workspaces by BlackBerry.

    For assistance upgrading please contact BlackBerry Professional Services or your account representative.

    End-of-Life Phase Dates & Definitions

    Notification Date – August 28th, 2017
    End of Support - November 28th, 2017 – The product is not supported

    For More Information

    For more information please review the BlackBerry Software Lifecycle website in addition to the software life cycle policy information found in the BlackBerry Technical Support Program Description (PDF).

  • Good Connect Server

    End-of-Life Notice

    February 27, 2018

    Introduction

    To facilitate your long-term technology planning and ensure an orderly transition of your user base, we would like to provide advanced notification of the planned End of Life/End of Support (EOL/EOS) of the Legacy Standalone Good Connect Server with support for IBM Sametime, Lync 2010-2013 and Microsoft OSC 2007. Enterprise Products/Services Affected by this Announcement

    The EOL/EOS date for The Legacy Good Connect Server will be June 30, 2018. After the End of Support date, BlackBerry will no longer maintain the specific software release and software downloads may be unavailable for the Good Connect Server. Extended technical support contracts will be honored for their full terms of service.

    Recommended Actions

    The standalone Good Connect Server supports the following chat clients. Please review the below products affected and your recommended actions moving forward.

    Supported by standalone Good Connect Server Supported Versions Affected by Good Connect End-of-Life Recommendation to Customer
    IBM Sametime v8.5.2
    v8.5.2.1
    Yes
    • Accounts desiring to continue to use IBM Sametime on mobile will need to use an MDM profile and the native IBM Sametime application
    Microsoft Lync 2010
    2013
    Yes
    • Accounts using the Good Connect Server with Lync 2010 and Lync 2013, our recommendation is to migrate to the latest version of BEMS to continue using BlackBerry Connect latest features
    Microsoft Office Communicator (OCS) 2007 R2 Yes
    • Microsoft is planning an EOL for Office Communicator Server (OCS) 2007 R2 in January 2018
    • Customers should follow the recommended migration process from OCS to Lync outlined by Microsoft

    Additional Information on Good Connect Server End-of-Life

  • BlackBerry Workspaces

    End-of-Support Notice

    August 1, 2018

    Introduction

    New versions of Workspaces are available for each platform with bug fixes and feature enhancements.

    Enterprise Products/Services Affected by this Announcement

    BlackBerry Workspaces Product Impacted by This End-of-Support Notification Recommended Course of Action
    WatchDox SharePoint Connector 3.2 and earlier in cloud organizations Contact your Account Manager to coordinate the BlackBerry Professional Services team to plan a migration to the BlackBerry Workspaces Universal Content Connector (UCC)
    Workspaces On-Premise Appliance-X 1.11 and earlier Contact your Account Manager to coordinate the BlackBerry Professional Services team to plan an upgrade to the newest available Appliance-X version
    Workspaces for Mac 3.5 and earlier Update the installed App version to the newest available version
    Workspaces for UCC 2.0 and earlier Contact your Account Manager to coordinate the BlackBerry Professional Services team to plan an upgrade to the newest available UCC version
    Workspaces for UEM Snapin 3.2 and earlier Contact your Account Manager to coordinate the BlackBerry Professional Services team to plan an upgrade to the newest available Workspaces for UEM Snapin version
    Workspaces for Windows 5.6 and earlier Update the installed App version to the newest available version
    Workspaces On-Premise vApp Server & Web App 5.6 and earlier Contact your Account Manager to coordinate the BlackBerry Professional Services team to plan an upgrade to the newest available Workspaces vApp version

    Recommended Customer Actions

    Update the version of each BlackBerry Workspaces platform to the newest available version.

    End-of-Support Phase Dates & Definitions

    Notification Date – 08/01/2018 - Date of EOS announcement.
    End of Support – 11/01/2018 – End date for Software maintenance releases. Reported issues will not be investigated or resolved.

    For More Information

    For more information on upgrade options please contact your Account Manager. If you are not clear who your Account Manager is, please open a request here.

Smartphones and Tablets

  • Yahoo Messenger

    Thank you for being a loyal user of Yahoo Messenger for BlackBerry smartphones. Unfortunately, as of March 18, 2016, this app will no longer be supported.

    You still have some time before the app will stop working, but you might want to switch to a new instant messaging app now so that you aren't left in the lurch.

    Check BlackBerry World for other instant messaging options, like BBM.

  • Facebook

    As of March 31st, 2016 an update to the Facebook application will be required.

    The current Facebook application will cease to work on BlackBerry smartphones running BlackBerry OS and BlackBerry 10. Those wishing to continue using Facebook are encouraged to move to the web-based experience which will provide the most feature rich alternative. To transition to the web based experience, users should visit BlackBerry World on their device and apply the available update for the Facebook application at the following links:

     

    For more details about the update click here to view our knowledge base article.

  • Google Talk

    Thank you for being a loyal user of Google Talk for BlackBerry smartphones. Unfortunately, as of March 18, 2016, this app will no longer be supported.

    You still have some time before the app will stop working, but you might want to switch to a new instant messaging app now so that you aren't left in the lurch.

    Check BlackBerry World for other instant messaging options, like BBM.

Learn More

Software Lifecycle


Read about End-of-life status of different BlackBerry software.

 

Terminology


Read about terminology used in End-of-life announcements.